The Pictor service may not work and you receive an error message when you run the Pictor service on a Windows Embedded CE 6.0 R2-based device

View products that this article applies to.

SYMPTOMS

You have a Windows Embedded CE 6.0 R2-based device that is running the Pictor service. You use the register method to connect to the Pictor service, or you use the unregister method to disconnect the Pictor service. If the network adapter is removed when the Pictor service is being registered, the Pictor service may become unstable. When this occurs, the Pictor service may not work, and you receive the following message:

PIC0: 0x00000000 PictorService.dll Starting up.

Back to the top

RESOLUTION

Software update information

A supported software update is now available from Microsoft as Windows CE 6.0 Platform Builder Monthly Update (November 2008). You can confirm this by scrolling to the "File information" section of this article. The package file name contains the product version, date, Knowledge Base article number, and processor type. The package file name format is:

Product version-yymmdd-kbnnnnnn-processor type

For example: Wincepb50-060503-kb917590-armv4i.msi is the ARMV4i Windows CE 5.0 Platform Builder fix that is documented in KB article 917590 and that is contained in the May 2006 monthly update. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:

837392 (http://support.microsoft.com/kb/837392/ ) How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

The fix provides a new "suspend" status for the Pictor service. The "suspend" status stops the Pictor service from being registered and unregistered repeatedly. You can also call the new IOCTL function to set or get a suspended state. The sample code resembles the following.

HANDLE hPictorService = CreateFile(L"PIC0:", 0, 0, NULL, OPEN_EXISTING, 0, NULL);
    DeviceIoControl(hPictorService, PICTOR_IOCTL_SETSUSPEND,
        (void*)&bSuspend,sizeof(bool), 0, 0, NULL, 0);

    DeviceIoControl(hPictorService, PICTOR_IOCTL_GETSUSPEND, 0, 0, 
        (void*)&bSuspend, sizeof(bool), NULL, 0);

Note The type of bSuspend must be bool, but not BOOL.

Prerequisites

This software update is supported only if all previously issued software updates for this product have also been applied.

Restart requirement

After you install this software update, you must perform a clean build of the whole platform. To do this, use one of the following methods:

On the Build menu, click Clean, and then click Build Platform.
On the Build menu, click Rebuild Platform.

You do not have to restart the computer after you apply this software update.

Hotfix replacement information

This software update does not replace a previously released software update.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Collapse this tableExpand this table

File name	File size	Date	Time
Wincepb60-081124-kb959416-armv4i.msi	876,544	25-Nov-2008	00:02
Wincepb60-081124-kb959416-mipsii.msi	866,304	25-Nov-2008	00:02
Wincepb60-081124-kb959416-mipsii_fp.msi	866,304	25-Nov-2008	00:02
Wincepb60-081124-kb959416-mipsiv.msi	869,376	25-Nov-2008	00:02
Wincepb60-081124-kb959416-mipsiv_fp.msi	869,376	25-Nov-2008	00:02
Wincepb60-081124-kb959416-sh4.msi	856,064	25-Nov-2008	00:02
Wincepb60-081124-kb959416-x86.msi	832,512	25-Nov-2008	00:02

Collapse this tableExpand this table

File name	File size	Date	Time	Path
Windows embedded ce 6.0_update_kb959416.htm	7,838	24-Nov-2008	21:05	081124_kb959416
Pictorservice.h	1,520	21-Nov-2008	17:40	Public\Rdp\Oak\Inc
Pictorservice.lib	664,274	21-Nov-2008	17:36	Public\Rdp\Oak\Lib\Armv4i\Debug
Pictorservice.lib	530,000	21-Nov-2008	17:36	Public\Rdp\Oak\Lib\Armv4i\Retail
Pictorservice.lib	657,660	21-Nov-2008	17:37	Public\Rdp\Oak\Lib\Mipsii\Debug
Pictorservice.lib	524,130	21-Nov-2008	17:37	Public\Rdp\Oak\Lib\Mipsii\Retail
Pictorservice.lib	657,730	21-Nov-2008	17:38	Public\Rdp\Oak\Lib\Mipsii_fp\Debug
Pictorservice.lib	524,280	21-Nov-2008	17:37	Public\Rdp\Oak\Lib\Mipsii_fp\Retail
Pictorservice.lib	661,206	21-Nov-2008	17:38	Public\Rdp\Oak\Lib\Mipsiv\Debug
Pictorservice.lib	527,548	21-Nov-2008	17:38	Public\Rdp\Oak\Lib\Mipsiv\Retail
Pictorservice.lib	661,276	21-Nov-2008	17:39	Public\Rdp\Oak\Lib\Mipsiv_fp\Debug
Pictorservice.lib	527,698	21-Nov-2008	17:39	Public\Rdp\Oak\Lib\Mipsiv_fp\Retail
Pictorservice.lib	605,492	21-Nov-2008	17:40	Public\Rdp\Oak\Lib\Sh4\Debug
Pictorservice.lib	498,132	21-Nov-2008	17:39	Public\Rdp\Oak\Lib\Sh4\Retail
Pictorservice.lib	593,882	21-Nov-2008	17:36	Public\Rdp\Oak\Lib\X86\Debug
Pictorservice.lib	498,654	21-Nov-2008	17:35	Public\Rdp\Oak\Lib\X86\Retail