The printing preferences for a PostScript printer driver are not saved after you upgrade to Windows XP SP3

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Article ID: 959428 - View products that this article applies to.
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SYMPTOMS

After you upgrade to Windows XP Service Pack 3 (SP3), changes to the printing preferences for a PostScript printer driver are not saved. This symptom may occur in all PostScript printer drivers that use pscript5.dll and ps5ui.dll in Windows XP.

CAUSE

This problem is attributed to the installer of Windows XP SP3.

WORKAROUND

To work around this problem, reinstall the PostScript printer driver, and then configure the printing preferences again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem may occur when you change the following printing preferences:
  • Orientation
  • Page Order
  • Pages Per Sheet

MORE INFORMATION

Steps to reproduce this problem

  1. Install Windows XP Service Pack 2.
  2. Click Start, and then click Run.
  3. Type control panel, and then click OK.
  4. Double-click Printers and Faxes.
  5. Click Add a printer.
  6. Click Next.
  7. Click Local printer attached to this computer.
  8. Click to clear the Automatically detect and install my Plug and Play printer check box, and then click Next.
  9. On the Select a Printer Port page, click Next.
  10. Under Manufacturer, click the name of the manufacturer.
  11. Under Printers, click the model number of the printer, and then click Next.
  12. On the Name Your Printer Page, click Next.
  13. On the Printer Sharing page, click Next.
  14. On the Print Test Page page, click Next.
  15. On the Completing the Add Printer Wizard page, click Finish.
  16. In Printers and Faxes, right-click the model number of the Post Script printer, and then click Properties.
  17. Click Printing Preferences.
  18. Under Layout, click Rotated Landscape.
  19. Under Print on Both Sides, click Flip on Short Edge.
  20. Under Page Order, click Back to Front.
  21. In the Pages Per Sheet box, type 16, and then click OK.
  22. Install Windows XP SP3.
  23. Click Start, and then click Run.
  24. Type control panel, and then click OK.
  25. Double-click Printers and Faxes.
  26. Right-click the model number of the Post Script printer, and then click Properties.
  27. Click Printing Preferences. At this time, the setting is kept
  28. Repeat steps 18 through 21.
  29. Click Printing Preferences. The printing preferences are set to the default settings.

Properties

Article ID: 959428 - Last Review: March 16, 2009 - Revision: 2.1
APPLIES TO
  • Microsoft Windows XP Service Pack 3, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbharmony kbsurveynew kbexpertiseinter kbexpertisebeginner kbtshoot KB959428

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