The edges of a document are truncated when you try to print the document by using Terminal Services Easy Print from a client computer that is running Windows XP SP3, Windows Vista SP1, or Windows Server 2008

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Article ID: 959442 - View products that this article applies to.
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SYMPTOMS

You use Remote Desktop Connection (RDC) 6.1 to connect to a Windows-based terminal server from a client computer that is running Windows XP with Service Pack 3 (SP3), Windows Vista with Service Pack 1 (SP1), or Windows Server 2008. When you try to use Terminal Services Easy Print to print a document in the Terminal Services session, the edges of the document are truncated. This occurs if the margins of the document are set to "0".

Note To resolve this problem on a Windows XP SP3-based computer, install hotfix kb957070 that is described in the following Microsoft Knowledge Base article:
957070 When a user offers a Remote Assistance invitation to an expert user who

CAUSE

This problem occurs because Terminal Services Easy Print does not detect the correct printable area for a physical print device.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Vista SP1 or Windows Server 2008 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22303136,19206-Nov-200812:59x86
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223032,062,33606-Nov-200812:59x86
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2230353,24806-Nov-200812:59x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22303151,55206-Nov-200814:17x64
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223032,419,20006-Nov-200814:17x64
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2230345,05606-Nov-200814:17x64
For all supported Itanium-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22303298,49606-Nov-200813:53IA-64
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223034,926,97606-Nov-200814:01IA-64
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2230380,38406-Nov-200814:06IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about RDC 6.1 or Terminal Services Easy Print, click the following article number to view the article in the Microsoft Knowledge Base:
951616 Description of the Remote Desktop Connection 6.1 client update for Terminal Services

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb959442_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22303_none_307aa931dec31c9a.manifest
File versionNot Applicable
File size211,807
Date (UTC)06-Nov-2008
Time (UTC)13:27
PlatformNot Applicable
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22303_none_8c9944b597208dd0.manifest
File versionNot Applicable
File size211,873
Date (UTC)06-Nov-2008
Time (UTC)16:25
PlatformNot Applicable
File namePackage_for_kb959442_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22303_none_307aa931dec31c9a.manifest
File versionNot Applicable
File size211,807
Date (UTC)06-Nov-2008
Time (UTC)13:27
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22303_none_307c4d27dec12596.manifest
File versionNot Applicable
File size211,840
Date (UTC)06-Nov-2008
Time (UTC)16:08
PlatformNot Applicable
File namePackage_for_kb959442_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File namePackage_for_kb959442_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)06-Nov-2008
Time (UTC)21:49
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22303_none_307aa931dec31c9a.manifest
File versionNot Applicable
File size211,807
Date (UTC)06-Nov-2008
Time (UTC)13:27
PlatformNot Applicable

Properties

Article ID: 959442 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Home Premium
Keywords: 
kbexpertisebeginner kbsurveynew kbautohotfix kbfix kbqfe KB959442

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