Audio input/output device types not compatible with Jack Detection on HD Audio cards may have a blank volume level control page in the Sound configuration window after an upgrade to Vista SP1

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Article ID: 959463 - View products that this article applies to.
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Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Action

Consider the following scenario.  You install or upgrade to Vista SP1 on a system with an HD Audio card.  You open Sound from Control Panel, and click on any Playback or Recording device listed.  You then click the Properties button, and navigate to the Levels tab.

Result

The Levels tab is blank and has no volume adjustment controls for audio device types that do not support Jack Detection (such as CD, AUX, and Stereo Mix).

Cause

This is a known issue with HD Audio devices and Vista SP1.

Resolution



To work around this issue, right click any of the affected devices in the Sound configuration window, and choose Enable.  Then, close and reopen the Sound configuration window.

If a device is not listed, you must first Right click on any device in the Sound configuration window, and choose "Show Disabled Devices."

More Information



This only applies to audio input or output devices that are of a type that do not support Jack Detection, such as CD, AUX, and Stereo Mix.

For information on this issue as it relates to device types that do support Jack Detection, such as Line-in, Microphone, or Speakers, please review the following KB Article: http://support.microsoft.com/kb/959386

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Article ID: 959463 - Last Review: October 31, 2008 - Revision: 1.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Home Premium Beta
  • Windows Vista Service Pack 1
  • Windows Vista Ultimate
Keywords: 
kbnomt kbrapidpub KB959463

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