Horizontal black stripes are displayed in the print output when you print an image to a PCL printer from a computer that is running Windows Vista, Windows Server 2008, Windows XP, or Windows Server 2003

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Article ID: 959482 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You install a print driver for a Printer Control Language (PCL) printer on a computer that is running Windows Vista or Windows Server 2008. Additionally, this print driver uses some custom halftone patterns. However, when you print an image in this scenario, horizontal black stripes are displayed across the image in the print output.

This problem occurs if either the width or the height of the HTPatternSize attribute for the printer's halftone patterns is larger than 144 pixels. However, according to Microsoft Developer Network (MSDN) documentation, the HTPatternSize value can be as large as 256×256 pixels.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223642,033,66429-Jan-200903:33x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223642,743,29629-Jan-200904:34x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223646,636,54429-Jan-200903:50IA-64

Hotfix information for Windows Server 2003

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires that Windows Server 2003 Service Pack 2 (SP2) be installed on the computer.
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 with Service Pack 2, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Gdi32.dll5.2.3790.4516284,67220-May-200901:15x86SP2
Win32k.sys5.2.3790.45161,851,39218-May-200913:10x86SP2

Windows Server 2003 with Service Pack 2, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.4516621,05619-May-200923:09x64SP2Not Applicable
Win32k.sys5.2.3790.45164,533,76019-May-200923:09x64SP2Not Applicable
Wgdi32.dll5.2.3790.4516292,86419-May-200923:09x86SP2WOW

Windows Server 2003 with Service Pack 2, IA-64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.4516918,52819-May-200923:08IA-64SP2Not Applicable
Win32k.sys5.2.3790.45165,571,58419-May-200923:08IA-64SP2Not Applicable
Wgdi32.dll5.2.3790.4516292,86419-May-200923:08x86SP2WOW

Hotfix information for Windows XP

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires that Windows XP Service Pack 3 be installed on the computer.
322389 How to obtain the latest Windows XP service pack

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Professional Edition with SP3, x86 Edition
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.1.2600.58151,847,93618-May-200913:00x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the attributes for halftone patterns, visit the following MSDN Web site:
http://msdn.microsoft.com/en-us/library/ms801744.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb959482_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameX86_b29b6619a512c5ed600b4652d905a326_31bf3856ad364e35_6.0.6001.22364_none_72fe541c88bcedbf.manifest
File versionNot Applicable
File size694
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22364_none_b9403bf1b3d170da.manifest
File versionNot Applicable
File size6,543
Date (UTC)29-Jan-2009
Time (UTC)07:28
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_5f0ccfd3b4d76411812312ffd3f14c2b_31bf3856ad364e35_6.0.6001.22364_none_dba36a629c1fbfbe.manifest
File versionNot Applicable
File size1,038
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameAmd64_653114bc41a2226076c6fc46c225dbef_31bf3856ad364e35_6.0.6001.22364_none_0850cb64059b3830.manifest
File versionNot Applicable
File size698
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22364_none_155ed7756c2ee210.manifest
File versionNot Applicable
File size6,559
Date (UTC)29-Jan-2009
Time (UTC)07:49
File namePackage_for_kb959482_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22364_none_1fb381c7a08fa40b.manifest
File versionNot Applicable
File size5,013
Date (UTC)29-Jan-2009
Time (UTC)06:55
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_c57358fe662044defdffbbbf40f0be25_31bf3856ad364e35_6.0.6001.22364_none_29084a63b64d8ef6.manifest
File versionNot Applicable
File size1,036
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameIa64_d7c4702deafed5152ff705fa07296717_31bf3856ad364e35_6.0.6001.22364_none_a76083183fe773ae.manifest
File versionNot Applicable
File size696
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22364_none_b941dfe7b3cf79d6.manifest
File versionNot Applicable
File size6,551
Date (UTC)29-Jan-2009
Time (UTC)08:19
File namePackage_for_kb959482_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)29-Jan-2009
Time (UTC)16:03
File namePackage_for_kb959482_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)29-Jan-2009
Time (UTC)16:03
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22364_none_1fb381c7a08fa40b.manifest
File versionNot Applicable
File size5,013
Date (UTC)29-Jan-2009
Time (UTC)06:55

Properties

Article ID: 959482 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB959482

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