When you try to print multiple copies of an e-mail message in Outlook 2003, all the copies of the e-mail message are stapled together

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Article ID: 959633 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. In the printing preferences for a printer, you select the staple type to be applied on the printer. In Microsoft Office Outlook 2003, you try to print multiple copies of an e-mail message by using the printer. Each copy of the e-mail message is more than one page. In this scenario, all the copies of the e-mail message are stapled together. You expect each copy of the e-mail message to be stapled individually.

Note This issue does not occur for e-mail messages that are formatted as HTML.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To resolve this problem, apply hotfix package 959628, and then configure the HonorCopying registry entry to enable the hotfix package. To do this, follow these steps:
  1. Apply hotfix package 959628. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    959628 Description of the Outlook 2003 hotfix package (Outlook.msp): December 16, 2008
  2. Configure the HonorCopying registry entry. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
      • If you do not use policies, locate and then click the following registry subkey:
        HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Printing
      • If you use policies, locate and then click the following registry subkey:
        HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook\Printing
    2. On the Edit menu, point to New, and then click DWORD Value.
    3. Type HonorCopying, and then press ENTER.
    4. Right-click HonorCopying, and then click Modify.
    5. In the Value data box, type 1, and then click OK.
    6. Exit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 959633 - Last Review: December 31, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Office Outlook, 2003
Keywords: 
kbprb kbqfe kbexpertiseinter KB959633

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