Stop error message if you use two USB streaming-video cameras at the same time on a computer that is running Windows Vista or Windows Server 2008: "Stop error code 0x0000000A"

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Article ID: 959660 - View products that this article applies to.
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SYMPTOMS

If you use two universal serial bus (USB) streaming-video cameras at the same time on a computer that is running Windows Vista or Windows Server 2008, you receive the following Stop error message:
STOP 0x0000000A (Parameter1, Parameter2, Parameter3, Parameter4)
This problem occurs when the video capture program restarts.

CAUSE

This problem occurs if the camera devices use the Usbcamd2.sys driver to provide full streaming-video camera support. This problem occurs because of a race condition in the Usbcamd2.sys driver.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 (SP1) or Windows Server 2008 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Usbcamd.sys6.0.6001.2230325,85606-Nov-200810:57Not Applicable
Usbcamd2.sys6.0.6001.2230325,85606-Nov-200810:57Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbcamd2.sys6.0.6001.2230332,64006-Nov-200812:13x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbcamd2.sys6.0.6001.2230377,44006-Nov-200812:01Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
940984 Stop error message if you use two USB streaming-video cameras on a Windows XP S-based computer: "STOP 0x0000000A"
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_for_kb959660_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:51
File nameX86_bcb7dac719b56c0f73b32789ba7d93bb_31bf3856ad364e35_6.0.6001.22303_none_9a00c2fcb923696a.manifest
File versionNot Applicable
File size695
Date (UTC)06-Nov-2008
Time (UTC)21:51
File nameX86_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6001.22303_none_a01503059155f47a.manifest
File versionNot Applicable
File size5,127
Date (UTC)06-Nov-2008
Time (UTC)13:23
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_953ae7383fa7c78a26db5ae645e2999a_31bf3856ad364e35_6.0.6001.22303_none_ad5981d0673d51e4.manifest
File versionNot Applicable
File size699
Date (UTC)06-Nov-2008
Time (UTC)21:51
File nameAmd64_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6001.22303_none_fc339e8949b365b0.manifest
File versionNot Applicable
File size4,258
Date (UTC)06-Nov-2008
Time (UTC)16:21
File namePackage_for_kb959660_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)06-Nov-2008
Time (UTC)21:51
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_3d1829fed10e6633f1adc64994923124_31bf3856ad364e35_6.0.6001.22303_none_4d21c4a755b9b556.manifest
File versionNot Applicable
File size697
Date (UTC)06-Nov-2008
Time (UTC)21:51
File nameIa64_microsoft-windows-usbcamd_31bf3856ad364e35_6.0.6001.22303_none_a016a6fb9153fd76.manifest
File versionNot Applicable
File size4,255
Date (UTC)06-Nov-2008
Time (UTC)16:05
File namePackage_for_kb959660_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)06-Nov-2008
Time (UTC)21:51
File namePackage_for_kb959660_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:51

Properties

Article ID: 959660 - Last Review: January 18, 2012 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbsurveynew kbqfe KB959660

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