You cannot configure an Active Directory domain schema and Microsoft Dynamics CRM 4.0 URLs independently for external Active Directory users and for internal Active Directory users

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Article ID: 959758 - View products that this article applies to.
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SYMPTOMS

You cannot configure an Active Directory domain schema and Microsoft Dynamics CRM 4.0 URLs independently for external Active Directory users and for internal Active Directory users. Because of this, the URLs in the Software Development Kit (SDK) code cannot be resolved in a domain.

CAUSE

This problem occurs because the CrmServiceFactory property that is used by the pipeline and by the AsyncService service always uses the ADRootDomainScheme scheme in the ConfigDB entry. When you create a URL for the CrmService service and for the MetadataService service, the scheme prevents you from configuring a computer to use a different scheme.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows XP and Windows Vista


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


After you apply this hotfix, create a registry key that is named "ADRootDomainScheme" on the Microsoft Dynamics CRM 4.0 server. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
  3. Right-click MSCRM, click New, and then click String Value.
  4. In the Name box, type ADRootDomainScheme.
  5. Right-click ADRootDomainScheme, and then click Modify.
  6. In the Value box, type either http or https, and then click OK.


In addtion to the ADRootDomainScheme the following string registry entries must be added as well:
  • ADSdkRootDomain (string)
  • ADWebApplicationRootDomain (string)

If you are using IFD (Internet Facing Deployment) authentication for CRM there are an addtional set of registry entries that can be used in the same fashion as the Active Directory (AD) authentication registry entries.
  • IfdRootDomainScheme (string)
  • IfdSdkRootDomain (string)
  • IfdWebApplicationRootDomain (string)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
950542 Synchronous plug-ins do not respond to the events that are triggered in Microsoft Dynamics CRM 4.0

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 959758 - Last Review: July 22, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe KB959758

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