Article ID: 959772 - Last Review: May 23, 2009 - Revision: 4.1
You cannot play content that is protected by Microsoft Windows Media Digital Rights Manager in Microsoft Windows Media Player 11 after you upgrade Windows Media Player or the operating system
You cannot play content that is protected by Microsoft Windows Media Digital Rights Manager (WMDRM) in Microsoft Windows Media Player 11. Additionally, in the error message that appears, you are directed to a Microsoft Web site. This problem occurs after you perform one of the following actions:
You upgrade Windows Media Player to Windows Media Player 11 in Windows XP.
You upgrade your operating system to Windows Vista or to Windows Server 2008.
This problem occurs because the Certificate Revocation Lists (CRL) that are sent from the WMDRM server are not stored. Therefore, the client computer cannot play back the WMDRM content.
The following files are available for download from the Microsoft
Download Center:
Update for Windows XP x86 Edition
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Download the 959772 package now.
(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c6af6199-297a-483f-98d6-b84ff2ea796e)
Update for Windows XP x64 Edition
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Download the 959772 package now.
(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2cd0c860-261e-42ef-9462-682d40eff6fe)
Update for Windows Vista x86 Edition
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Download the 959772 package now.
(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c0c8820a-5ec8-432f-8f20-625b1e0ae461)
Update for Windows Server 2008 x86 Edition
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Download the 959772 package now.
(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c1366b5a-26ee-42e2-b8d0-accc285e7c70)
Update for Windows Server 2008 x64 Edition
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Download the 959772 package now.
(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0c3a64b2-8b80-4564-b892-458930825974)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update, you must have one of the following products installed:
On a computer that is running Windows XP or Windows Vista N SKUs, you must have Media Player 11 installed. To install Media Player 11, visit the following Microsoft Web site:
On a computer that is running Windows Server 2008, you must have the Desktop Experience installed. To install the Desktop Experience, visit the following Microsoft Web site:
If you apply this update to a computer that is running Windows Vista or Windows Server 2008, you have to restart the computer.
Update replacement information
This update does not replace any other update.
File information
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
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File name
File version
File size
Date
Time
Platform
Spupdsvc.exe
6.3.13.0
26,488
27-Jul- 2007
01:41
x86
Wmp.dll
11.0.5721.5260
10,838,016
11-Nov- 2008
10:34
x86
Windows XP, x64-based versions
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File name
File version
File size
Date
Time
Platform
Spupdsvc.exe
6.3.13.0
29,048
27-Jul- 2007
00:48
x64
Wmp.dll
11.0.5721.5260
10,838,016
11-Nov- 2008
10:34
x86
Windows Vista SP1; Windows Vista; Windows Server 2008, x86-based versions
Windows Vista and Windows Server 2008 notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are important for maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For more information about how to work around this problem, click the following article number to view the article in the Microsoft Knowledge Base:
919589
(http://support.microsoft.com/kb/919589/
)
You may be redirected to a Web page when you try to play Windows Media DRM protected content after you upgrade to Windows Media Player 11 or to Windows Vista
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