Error reports are printed when you print an image to a PostScript printer from a computer that is running Windows Vista or Windows Server 2008

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Article ID: 959886 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You print an image to a PostScript printer from a computer that is running Windows Vista or Windows Server 2008. Additionally, the Image Color Matching feature is enabled in the properties of the printer. However, instead of the image being printed as expected, error reports are printed as the output.

CAUSE

This problem occurs because the Mscms.dll module incorrectly calculates the size for the color-matching data, and then it sends the incorrect data size to the PostScript printer driver. Therefore, the PostScript printer driver sends garbage data to the printer.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icm32.dll6.0.6001.22329215,04013-Dec-200804:28x86
Mscms.dll6.0.6001.22329391,68013-Dec-200804:30x86
Wcspluginservice.dll6.0.6001.2232932,25613-Dec-200804:32x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icm32.dll6.0.6001.22329252,92813-Dec-200805:01x64
Mscms.dll6.0.6001.22329519,68013-Dec-200805:02x64
Wcspluginservice.dll6.0.6001.2232939,93613-Dec-200805:07x64
Icm32.dll6.0.6001.22329215,04013-Dec-200804:28x86
Mscms.dll6.0.6001.22329391,68013-Dec-200804:30x86
Wcspluginservice.dll6.0.6001.2232932,25613-Dec-200804:32x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Icm32.dll6.0.6001.22329772,09613-Dec-200804:40IA-64
Mscms.dll6.0.6001.223291,190,40013-Dec-200804:42IA-64
Wcspluginservice.dll6.0.6001.2232980,89613-Dec-200804:46IA-64
Icm32.dll6.0.6001.22329215,04013-Dec-200804:28x86
Mscms.dll6.0.6001.22329391,68013-Dec-200804:30x86
Wcspluginservice.dll6.0.6001.2232932,25613-Dec-200804:32x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb959886_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameX86_314abee794ea53c044f90c4f157475fb_31bf3856ad364e35_6.0.6001.22329_none_974b8639c659a8b5.manifest
File versionNot Applicable
File size696
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameX86_microsoft-windows-icm-base_31bf3856ad364e35_6.0.6001.22329_none_2344edada288ef4e.manifest
File versionNot Applicable
File size39,102
Date (UTC)13-Dec-2008
Time (UTC)05:04

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_1dd96f8cce1d8b0edfa9ccf97d3aa914_31bf3856ad364e35_6.0.6001.22329_none_4d36672a8f184fc8.manifest
File versionNot Applicable
File size700
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameAmd64_a333b079e7052f4138574097aeb54a9c_31bf3856ad364e35_6.0.6001.22329_none_6d7d83caaae28a9d.manifest
File versionNot Applicable
File size1,042
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameAmd64_microsoft-windows-icm-base_31bf3856ad364e35_6.0.6001.22329_none_7f6389315ae66084.manifest
File versionNot Applicable
File size39,130
Date (UTC)13-Dec-2008
Time (UTC)07:35
File namePackage_for_kb959886_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameWow64_microsoft-windows-icm-base_31bf3856ad364e35_6.0.6001.22329_none_89b833838f47227f.manifest
File versionNot Applicable
File size38,987
Date (UTC)13-Dec-2008
Time (UTC)04:43

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_0350e8c18393b7b2220a4642b02e4dd0_31bf3856ad364e35_6.0.6001.22329_none_a4b26daeac200b9d.manifest
File versionNot Applicable
File size698
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameIa64_c1690948b0005ab66d2e88baf2a4af93_31bf3856ad364e35_6.0.6001.22329_none_f7a00ff809124104.manifest
File versionNot Applicable
File size1,040
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameIa64_microsoft-windows-icm-base_31bf3856ad364e35_6.0.6001.22329_none_234691a3a286f84a.manifest
File versionNot Applicable
File size39,116
Date (UTC)13-Dec-2008
Time (UTC)05:47
File namePackage_for_kb959886_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)13-Dec-2008
Time (UTC)16:09
File namePackage_for_kb959886_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)13-Dec-2008
Time (UTC)16:09
File nameWow64_microsoft-windows-icm-base_31bf3856ad364e35_6.0.6001.22329_none_89b833838f47227f.manifest
File versionNot Applicable
File size38,987
Date (UTC)13-Dec-2008
Time (UTC)04:43

Properties

Article ID: 959886 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbexpertiseinter kbautohotfix kbsurveynew kbbug kbfix kbqfe KB959886

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