Article ID: 959942 - Last Review: December 2, 2011 - Revision: 4.0

Single program sharing is not supported by Easy Assist on a 64-bit version of Windows that is running Office Live Meeting 2007

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INTRODUCTION

On a computer that is running a 64-bit version of Windows, Microsoft Easy Assist does not support the sharing of a single program. When you are prompted to start sharing, you cannot share a single program. Instead, you must share your whole desktop.

MORE INFORMATION

Easy Assist is a remote support tool that uses Microsoft Office Live Meeting.

When you join a session, you are prompted to start sharing. On a computer that is running a 32-bit version of Windows, you can choose to share your whole desktop, or you can choose to share just a single program. If you select Desktop, your whole desktop will be visible to other participants in the support session. If you select Single program, you will be shown a list of running programs from which you can select the program that you want to share. In this latter scenario, only that program's window is made visible to other participants.

On a computer that is running a 64-bit version of Windows, you cannot share a single program. You must share the whole desktop.

For more information about how to determine whether a computer is running a 32-bit Windows operating system or a 64-bit Windows operating system, click the following article number to view the article in the Microsoft Knowledge Base:
827218  (http://support.microsoft.com/kb/827218/ ) How to determine whether a computer is running a 32-bit version or a 64-bit version of the Windows operating system

REFERENCES

For more information about Easy Assist and about Office Live Meeting, visit the following Microsoft Office Online Web site:
http://office.microsoft.com/en-us/livemeeting/CH102826111033.aspx (http://office.microsoft.com/en-us/livemeeting/CH102826111033.aspx)

APPLIES TO
  • Microsoft Office Live Meeting 2007
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