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Article ID: 959985 - View products that this article applies to. This article has been archived. It is offered "as is" and will no longer be updated. SYMPTOMSThe
version statistics for Microsoft Anti-Virus (MSAV), under Scanner Updates in
Antigen 9.0 for Exchange Service Pack 1, do not update as expected.
Additionally, the following error is logged in the ProgramLog.txt file:
ERROR: UpdateException: GetFileCommand failed on
aveMicrosoft.dll. SybSync:UnzipFile CabException: Failed to extract the file(s)
from 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange
Server\Data\Engines\x86\Microsoft\Bin\sybF2.tmp': 11: User aborted. CAB is
readable. Failed to open 'C:\Program Files (x86)\Microsoft Forefront
Security\Exchange Server\Data\Engines\x86\Microsoft\Bin\aveMicrosoft.dll'.
Error: 13. File exists. Attribs: 'RW'." Fri Aug 08 12:10:36 2008 ( 1956- 5212),
"INFORMATION: The Microsoft scan engine has been rolled back.
RESOLUTIONTo resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with
Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 957075 Note You must install Antigen 9.0 for Exchange Service Pack 1 before
you install Hotfix Rollup 5 for Antigen 9.0 with
Service Pack 1.
(http://support.microsoft.com/kb/957075/
)
Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 950950
(http://support.microsoft.com/kb/950950/
)
Availability and distribution of Antigen 9.0 Service Pack 1
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. Properties |
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