Article ID: 959992 - View products that this article applies to.
On a computer that is running Microsoft Antigen 9.0 for Exchange with Service Pack 1 or Microsoft Antigen 9.0 for SMTP Gateways with Service Pack 1, the Getenginefiles.exe process may stop responding. Additionally, a Dr. Watson error that has the Bucket ID of 685554990 for the GetEngineFiles.exe process is logged in the Application log. In this scenario, Microsoft Antigen for Exchange does not update the scan engines.
This issue is fixed in Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/957075/ )Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Contact us for more help
Connect with Answer Desk for expert help.