The Getenginefiles.exe process in Microsoft Antigen 9.0 with Service Pack 1 may stop responding, and this generates a Dr. Watson crash that has the Bucket ID 685554990

On a computer that is running Microsoft Antigen 9.0 for Exchange with Service Pack 1 or Microsoft Antigen 9.0 for SMTP Gateways with Service Pack 1, the Getenginefiles.exe process may stop responding. Additionally, a Dr. Watson error that has the Bucket ID of 685554990 for the GetEngineFiles.exe process is logged in the Application log. In this scenario, Microsoft Antigen for Exchange does not update the scan engines.

This issue is fixed in Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: Note

• You must install Antigen 9.0 for Exchange with Service Pack 1 or Antigen 9.0 for SMTP Gateways with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
• There are two hotfix rollup packages available. One is only for stand-alone servers, and the other is only for clustered environments. If you are running a clustered environment, you must install the full install package instead of the rollup-only package.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.