The AntigenClient.exe process in Microsoft Antigen 9.0 for Exchange with Service Pack 1 crashes and generates a Dr. Watson crash that references Bucket
ID 604327895. It also causes the Antigen Administrator console to close.
Bucket ID -> 604327895
Cab ID -> 433541895
OS Version -> Windows 2003 Service Pack 2 (build 3790)
[0] ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList
[1] ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob
[2] ANTIGENCLIENT.EXE!CScanJobPane::OnNotify
[3] ANTIGENCLIENT.EXE!CRoundedWnd::WndProc
[4] USER32.DLL!InternalCallWinProc
[5] USER32.DLL!UserCallWinProcCheckWow [
[6] USER32.DLL!SendMessageWorker
[7] USER32.DLL!SendMessageW
[8] ANTIGENCLIENT.EXE!CListViewPane::SetFocus
[9] ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs
[10] ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked
[11] ANTIGENCLIENT.EXE!CShuttleWnd::WndProc
[12] USER32.DLL!InternalCallWinProc
[13] USER32.DLL!UserCallWinProcCheckWow
[14] USER32.DLL!DispatchMessageWorker
[15] USER32.DLL!DispatchMessageW
[16] ANTIGENCLIENT.EXE!wWinMain
[17] ANTIGENCLIENT.EXE!__tmainCRTStartup
[18] KERNEL32.DLL!BaseProcessStart
----------------- Stack Dump ------------------
Bucket ID -> 604327895
Cab ID -> 454349310
OS Version -> Windows 2003 Service Pack 2 (build 3790)
[0] ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList
[1] ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob
[2] ANTIGENCLIENT.EXE!CScanJobPane::OnNotify
[3] ANTIGENCLIENT.EXE!CRoundedWnd::WndProc
[4] USER32.DLL!InternalCallWinProc
[5] USER32.DLL!UserCallWinProcCheckWow
[6] USER32.DLL!SendMessageWorker
[7] USER32.DLL!SendMessageW [
[8] ANTIGENCLIENT.EXE!CListViewPane::SetFocus
[9] ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs
[10] ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked
[11] ANTIGENCLIENT.EXE!CShuttleWnd::WndProc
[12] USER32.DLL!InternalCallWinProc
[13] USER32.DLL!UserCallWinProcCheckWow
[14] USER32.DLL!DispatchMessageWorker
[15] USER32.DLL!DispatchMessageW
[16] ANTIGENCLIENT.EXE!wWinMain
[17] ANTIGENCLIENT.EXE!__tmainCRTStartup
[18] KERNEL32.DLL!BaseProcessStart
----------------- Stack Dump ------------------
Bucket ID -> 604327895
Cab ID -> 444679936
OS Version -> Windows 2003 Service Pack 1 (build 3790)
[0] ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList
[1] ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob
[2] ANTIGENCLIENT.EXE!CScanJobPane::OnNotify
[3] ANTIGENCLIENT.EXE!CRoundedWnd::WndProc
[4] USER32.DLL!InternalCallWinProc
[5] USER32.DLL!UserCallWinProcCheckWow
[6] USER32.DLL!SendMessageWorker
[7] USER32.DLL!SendMessageW
[8] ANTIGENCLIENT.EXE!CListViewPane::SetFocus
[9] ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs
[10] ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked
[11] ANTIGENCLIENT.EXE!CShuttleWnd::WndProc
[12] USER32.DLL!InternalCallWinProc
[13] USER32.DLL!UserCallWinProcCheckWow
[14] USER32.DLL!DispatchMessageWorker
[15] USER32.DLL!DispatchMessageW
[16] ANTIGENCLIENT.EXE!wWinMain
[17] ANTIGENCLIENT.EXE!__tmainCRTStartup
[18] KERNEL32.DLL!BaseProcessStart
To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075
(http://support.microsoft.com/kb/957075/
)
Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note You must install Antigen 9.0 for Exchange with Service Pack 1 before
you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
950950
(http://support.microsoft.com/kb/950950/
)
Availability and distribution of
Antigen 9.0 Service Pack 1
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Article ID: 960001 - Last Review: January 15, 2015 - Revision: 1.0
APPLIES TO
- Microsoft Antigen for Exchange Service Pack 1
- Microsoft Antigen for SMTP Gateways Service Pack 1
- Microsoft Antigen Spam Manager
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