The AntigenClient.exe process in Antigen 9.0 for Exchange with Service Pack 1 crashes and generates a Dr. Watson crash that references Bucket ID 604327895

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Article ID: 960001 - View products that this article applies to.
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SYMPTOMS

The AntigenClient.exe process in Microsoft Antigen 9.0 for Exchange with Service Pack 1 crashes and generates a Dr. Watson crash that references Bucket ID 604327895. It also causes the Antigen Administrator console to close.
Bucket ID 	-> 604327895
Cab ID    	-> 433541895
OS Version	-> Windows 2003 Service Pack 2 (build 3790)
[0]	ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList	 
[1]	ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob	 
[2]	ANTIGENCLIENT.EXE!CScanJobPane::OnNotify	 
[3]	ANTIGENCLIENT.EXE!CRoundedWnd::WndProc	
[4]	USER32.DLL!InternalCallWinProc	 
[5]	USER32.DLL!UserCallWinProcCheckWow	 [
[6]	USER32.DLL!SendMessageWorker	
[7]	USER32.DLL!SendMessageW	 
[8]	ANTIGENCLIENT.EXE!CListViewPane::SetFocus	 
[9]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs	 
[10]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	
[11]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	 
[12]	USER32.DLL!InternalCallWinProc	 
[13]	USER32.DLL!UserCallWinProcCheckWow	
[14]	USER32.DLL!DispatchMessageWorker	 
[15]	USER32.DLL!DispatchMessageW	
[16]	ANTIGENCLIENT.EXE!wWinMain	
[17]	ANTIGENCLIENT.EXE!__tmainCRTStartup	
[18]	KERNEL32.DLL!BaseProcessStart	
-----------------   Stack Dump   ------------------
Bucket ID 	-> 604327895
Cab ID    	-> 454349310
OS Version	-> Windows 2003 Service Pack 2 (build 3790)
[0]	ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList	
[1]	ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob	 
[2]	ANTIGENCLIENT.EXE!CScanJobPane::OnNotify	
[3]	ANTIGENCLIENT.EXE!CRoundedWnd::WndProc	 
[4]	USER32.DLL!InternalCallWinProc	 
[5]	USER32.DLL!UserCallWinProcCheckWow	
[6]	USER32.DLL!SendMessageWorker	
[7]	USER32.DLL!SendMessageW	 [
[8]	ANTIGENCLIENT.EXE!CListViewPane::SetFocus	 
[9]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs	
[10]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	
[11]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	 
[12]	USER32.DLL!InternalCallWinProc	
[13]	USER32.DLL!UserCallWinProcCheckWow	
[14]	USER32.DLL!DispatchMessageWorker	
[15]	USER32.DLL!DispatchMessageW	
[16]	ANTIGENCLIENT.EXE!wWinMain	 
[17]	ANTIGENCLIENT.EXE!__tmainCRTStartup	
[18]	KERNEL32.DLL!BaseProcessStart	
-----------------   Stack Dump   ------------------
Bucket ID 	-> 604327895
Cab ID    	-> 444679936
OS Version	-> Windows 2003 Service Pack 1 (build 3790)
[0]	ANTIGENCLIENT.EXE!CAntigenWnd::GetSMTPList	 
[1]	ANTIGENCLIENT.EXE!CScanJobPane::ConnectScanJob	
[2]	ANTIGENCLIENT.EXE!CScanJobPane::OnNotify	 
[3]	ANTIGENCLIENT.EXE!CRoundedWnd::WndProc
[4]	USER32.DLL!InternalCallWinProc	
[5]	USER32.DLL!UserCallWinProcCheckWow	
[6]	USER32.DLL!SendMessageWorker	
[7]	USER32.DLL!SendMessageW	
[8]	ANTIGENCLIENT.EXE!CListViewPane::SetFocus	 
[9]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowScanJobs	
[10]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	 
[11]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	
[12]	USER32.DLL!InternalCallWinProc	
[13]	USER32.DLL!UserCallWinProcCheckWow	
[14]	USER32.DLL!DispatchMessageWorker	 
[15]	USER32.DLL!DispatchMessageW	 
[16]	ANTIGENCLIENT.EXE!wWinMain	
[17]	ANTIGENCLIENT.EXE!__tmainCRTStartup	
[18]	KERNEL32.DLL!BaseProcessStart

RESOLUTION

To resolve this problem, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note You must install Antigen 9.0 for Exchange with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
950950 Availability and distribution of Antigen 9.0 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 960001 - Last Review: December 17, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Antigen Spam Manager
Keywords: 
kbexpertiseinter kbqfe kbbug kbfix KB960001

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