An error message occurs when you try to install Hotfix Rollup 3 for Antigen 9.0 with Service Pack 1: "An error (-5011 : 0x80040707) has occurred while running the setup"

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Article ID: 960041 - View products that this article applies to.
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SYMPTOMS

When you try to install Hotfix Rollup 3 for Microsoft Antigen 9.0 with Service Pack 1, you may receive the following error on the “Installation Type” screen during the setup:
"An error (-5011 : 0x80040707) has occurred while running the setup.

RESOLUTION

This problem is fixed in Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1 For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note
  • You must install Antigen 9.0 with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
  • There are two hotfix rollup packages that are available. One hotfix rollup is only for stand-alone server, and the other hotfix rollup is for clustered environments. If you are running a clustered environment, you must install the full install package instead of the rollup-only package.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 960041 - Last Review: December 17, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Antigen for SMTP Gateways Service Pack 1
  • Microsoft Antigen for Exchange Service Pack 1
Keywords: 
kbqfe kbexpertiseadvanced kbhotfixrollup kbsurveynew kbfix KB960041

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