The Microsoft Exchange Information Store does not shut down on a clustered Exchange server when Antigen 9.0 for Exchange with Service Pack 1 is installed

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Article ID: 960080 - View products that this article applies to.
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SYMPTOMS

The Microsoft Exchange Information Store does not shut down on a clustered Exchange server when Antigen 9.0 for Exchange with Service Pack 1 is installed. Additionally, the following events are logged in the Application log:

Event ID : 1145
Raw Event ID : 1145
Record Nr. : 273927
Category : Resource Monitor
Source : ClusSvc
Type : Error
Generated : 17/09/2008 1:19:14
Written : 17/09/2008 1:19:14
Machine : <MachineName>
Message : Cluster resource Exch IS_MachineName timed out. If the pending timeout is too short for this resource, consider increasing the pending timeout value.

Event ID : 1069
Raw Event ID : 1069
Record Nr. : 273928
Category : Failover Mgr
Source : ClusSvc
Type : Error
Generated : 17/09/2008 1:19:41
Written : 17/09/2008 1:19:41
Machine : <MachineName>
Message : Cluster resource 'Exch IS_MachineName' in Resource Group 'Exchange' failed.

RESOLUTION

To resolve this issue, install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
957075 Description of Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1
Note
  • You must install Antigen 9.0 for Exchange with Service Pack 1 before you install Hotfix Rollup 5 for Antigen 9.0 with Service Pack 1.
  • There are two hotfix rollup packages available. One is for stand-alone server only. The other is for clustered environments only. If you are running a clustered environment, you must install the full install package instead of the rollup-only package.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 960080 - Last Review: December 17, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen Spam Manager
  • Microsoft Antigen for SMTP Gateways Service Pack 1
Keywords: 
kbfix kbexpertiseadvanced kbhotfixrollup kbsurveynew kbqfe KB960080

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