The MSExchangeIMAP4 service may crash intermittently after you apply an update rollup for Exchange Server 2007 Service Pack 1

Article ID: 960292 - View products that this article applies to.
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SYMPTOMS

After you apply one of the following update rollups for Microsoft Exchange Server 2007 Service Pack 1, the MSExchangeIMAP4 service may crash intermittently:
  • Update Rollup 4 for Exchange Server 2007 Service Pack 1
  • Update Rollup 5 for Exchange Server 2007 Service Pack 1
  • Update Rollup 6 for Exchange Server 2007 Service Pack 1
Additionally, the following event may be logged in the Application log:

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, RTL-AMD64, 08.01.0338.000, M.E.Imap4, M.E.D.Common, M.E.D.G.OutboundCodePageDetector.AddText, System.ArgumentNullException, 3e79, 08.01.0338.000. ErrorReportingEnabled: True
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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RESOLUTION

To resolve this problem, apply Update Rollup 7 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
(http://go.microsoft.com/fwlink/?LinkId=157083)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
(http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
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Properties

Article ID: 960292 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseinter kbhotfixrollup kbsurveynew kbqfe KB960292
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