The MSExchangeIMAP4 service may crash intermittently after you apply an update rollup for Exchange Server 2007 Service Pack 1

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Article ID: 960292 - View products that this article applies to.
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SYMPTOMS

After you apply one of the following update rollups for Microsoft Exchange Server 2007 Service Pack 1, the MSExchangeIMAP4 service may crash intermittently:
  • Update Rollup 4 for Exchange Server 2007 Service Pack 1
  • Update Rollup 5 for Exchange Server 2007 Service Pack 1
  • Update Rollup 6 for Exchange Server 2007 Service Pack 1
Additionally, the following event may be logged in the Application log:

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, RTL-AMD64, 08.01.0338.000, M.E.Imap4, M.E.D.Common, M.E.D.G.OutboundCodePageDetector.AddText, System.ArgumentNullException, 3e79, 08.01.0338.000. ErrorReportingEnabled: True
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

RESOLUTION

To resolve this problem, apply Update Rollup 7 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 960292 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseinter kbhotfixrollup kbsurveynew kbqfe KB960292

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