Article ID: 960480 - View products that this article applies to.
You experience activation issues or you receive error messages for Games for Microsoft Windows, Microsoft Streets & Trips, or Microsoft MapPoint. An activation problem may occur if a program does not recognize that it has been activated. Or, a problem may occur because something has changed since the program was activated.
Issue 1: I receive an error message when I try to activate the productWhen you try to activate the product, you receive one of the following error messages:
We are sorry, an unexpected error occurred which is preventing product activation from being completed. ERROR CODE: XxXXXXXXX
License authorization was unsuccessful. We apologize for any inconvenience. The problem may be due to temporary network interruption or the server may be busy at this time. If the problem persists, check your network connection and verify that you can browse the Internet with your Web browser.
An internal error has occurred (error code: 0xC004E01E). The problem may be due to a temporary network interruption or the server may be busy at this time. If the problem persists, check your network connection and verify that you can browse the Internet with your Web browser.
A technical problem occurred while it accesses the online activation server. We apologize for any inconvenience. The problem may be caused by a temporary network interruption or the server may be busy at this time.
Reason why this issue occursThis issue occurs when the Upperfilters registry key value is set to 0.
To have us fix this problem for you, go to the "Fix it for me" section. If you’d rather fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for meTo fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50176
Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this issue, you must change the registry. Remember the following points when you change the registry:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
Issue 2: I receive an "Unable to Activate" error messageWhen you try to activate the product, you receive the following error message:
Unable to Activate: According to our records, you have exceeded the number of times you can activate this product with the Product key you have entered. If you believe you have received this message in error, please choose the activate by telephone option below to contact a customer service representative.
Reason why this issue occursYou receive the error message if one of the following conditions is true:
Steps to resolve the issueTo resolve this issue, use the following telephone number to contact the Microsoft Activation Department:
If you recently purchased the product and you received the "Unable to Activate" error message, return the product to the point of purchase to obtain a replacement.
If the number of activations for the product exceeds the number of activations that the Microsoft Software License Terms allows, you must purchase additional copies of the product.
Note To activate a product, you must use a product key. A product key is a unique 25-digit number that is provided with each copy of the product. It is like a house key that works for a limited number of houses. If you are trying to use the same product key on multiple computers and you exceed the limit that is specified in the Microsoft Software License Terms, you will receive an error message. The Microsoft Software License Terms are located in the product installation folder on your computer. Some products allow activation on more than one computer. See the Microsoft Software License Terms for specific information about how many computers the product can be activated on.
Issue 3: There is no "Next" button in the Activation windowWhen you start the program, the Activation window does not contain the Next button.
Reason why this issue occursThis issue may occur if the Activation window is too large, and the Next button is located on the bottom of the window.
Steps to resolve the issueTo resolve this issue, adjust your screen resolution, or click the title bar of the Activation window, and then drag the window to the top of the screen.
To change the screen resolution in Windows Vista, follow these steps:
Issue 4: I receive an error message when I try to activate Microsoft Shadowrun (PC)When you try to start Shadowrun, you receive the following error message:
License is Invalid. Please reinstall and activate Shadowrun with a valid license.
Reason why the issue occurredThis issue occurs when the Shadowrun game has not been activated.
Steps to resolve the issueTo resolve this issue, you must activate the Shadowrun game. Start the game, and then click Activate Now. Follow the directions to activate the Shadowrun game.
For more information about activation issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/960481/ )Error message when you try to activate Flight Simulator X: “An error occurred while attempting to activate the product The problem may be due to an incomplete installation of the application”
(http://support.microsoft.com/kb/925723/ )You receive an activation message after you play Flight Simulator X for 30 minutes
(http://support.microsoft.com/kb/927007/ )Frequently asked questions about how to activate Games for Windows, Streets and Trips, and MapPoint
Article ID: 960480 - Last Review: July 11, 2011 - Revision: 8.1