Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Flight Simulator X: “An error occurred while attempting to activate the product The problem may be due to an incomplete installation of the application”
Article ID: 960481 - View products that this article applies to.
When you try to activate Microsoft Flight Simulator X, you may receive an error message that resembles the following:
Product Activation Error: An error occurred while attempting to activate the product. The problem may be due to an incomplete installation of the application. Reinstalling the application may resolve the problem. Otherwise, please contact product support for assistance.
This problem may occur if one of the following conditions is true:
To resolve this issue, use the following methods in the order in which they are presented. You may find it easier to follow the steps if you print this article first.
Method 1: Check the Compatibility mode option
Note that these step might only work on Windows 7.
Note that if you have Flight Simulator Expansion Pack its already includes both Service pack 1 and 2.
If you have both Service Packs installed but the issue continues to occur, proceed to the next Method.
Method 2: Repair the installation of Flight Simulator X
Step 1: Download and install the Software Licensing System Reset ToolTo download, install, and use the Software Licensing System Reset Tool
928080After you have used the System Reset tool, follow the steps in the "Step 2: Repair the Flight Simulator X installation" section.
(http://support.microsoft.com/kb/928080/ )Error 1722 when reinstalling Flight Simulator X
Step 2: Repair the Flight Simulator X installationTo repair Flight Simulator X installation, follow these steps:
Method 3: Reinstall Flight Simulator X into a new user account
Step 1: Uninstall Flight Simulator X from your computer
Step 2: Create a new user accountTo create a new user account, follow these steps:
Step 3: Reinstall Flight Simulator X into the new user account
If creating a new user account fixes the problem, sign out of this new user account, and then sign in to your usual user account to see whether the problem reappears there. If there is still a problem in your usual user account, you may want to use the Fix It button in the following article to restore the default security settings in this account. Then check whether that fixes the problem. Otherwise you must move your data from the account that has the problem into the user account that you just created so that you can access it when you use the new user account.
(http://support.microsoft.com/kb/313222/ )How do I restore security settings to the default settings?
For more information about how to copy data to your new user profile when you are using Windows 7 or Windows Vista, click the following topic title to view the topic in Windows Help and How-to:
Fix a corrupted user profile
Article ID: 960481 - Last Review: April 25, 2012 - Revision: 9.0