You experience some issues when you use external storage media in Windows Media Player 11

Article ID: 960490 - View products that this article applies to.
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SYMPTOMS

Symptom 1

You have a Media Transfer Protocol (MTP) device or a Windows Media Device Manager (WMDM) device. The device contains multiple storage media. When you connect this device to a computer, each storage medium appears in the navigation pane of Windows Media Player 11. When you unplug the device, one storage medium is still shown in the navigation pane of Windows Media Player 11. However, you expect that all the storage media should be removed from the navigation pane.

Note The device and storage media are removed from the operating system and Windows Explorer as expected.

Symptom 2

You disconnect an external storage medium from a computer and then re-connect the external storage medium. However, Windows Media Player 11 cannot read the contents of the external storage medium. Additionally, after you reconnect the external storage medium, Windows Media Player cannot sync any content to the external storage medium.

Note This problem does not occur on an internal storage medium.
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RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

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Download
Download the update for Windows Vista x86-based versions (960490) package now.
(http://download.microsoft.com/download/4/C/9/4C95C2A5-FBAB-46ED-A196-50A789252DF6/Windows6.0-KB960490-x86.msu)


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Download
Download the update for Windows Vista x64-based versions (960490) package now.
(http://download.microsoft.com/download/4/C/9/4C95C2A5-FBAB-46ED-A196-50A789252DF6/Windows6.0-KB960490-x64.msu)


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Download
Download the update for Windows XP x86-based versions (960490) package now.
(http://download.microsoft.com/download/3/4/C/34CA4721-DE0E-436F-9D55-781AED8170F9/WindowsMedia11-KB960490-x86-INTL.exe)


Collapse this imageExpand this image
Download
Download the update for Windows XP x64-based versions (960490) package now.
(http://download.microsoft.com/download/3/4/C/34CA4721-DE0E-436F-9D55-781AED8170F9/WindowsMedia11-KB960490-x64-INTL.exe)

Prerequisites

To apply this hotfix, you must have Windows Vista SP1 or Windows XP SP2 or Windows XP SP3 installed on the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791
(http://support.microsoft.com/kb/935791/ )
How to obtain the latest Windows Vista service pack

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows XP
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File nameFile versionFile sizeDateTimePlatform
Spupdsvc.exe6.3.13.026,48827-Jul-200701:41x86
Updspapi.dll6.3.13.0382,84027-Jul-200701:41x86
Wmp.dll11.0.5721.526111,651,07226-Nov-200812:17x86
For all supported x64-based versions of Windows XP
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File nameFile versionFile sizeDateTimePlatform
Spupdsvc.exe6.3.13.029,04827-Jul-200700:48x64
Updspapi.dll6.3.13.0466,29627-Jul-200700:48x64
Wmp.dll11.0.5721.526111,651,07226-Nov-200812:17x86

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.71094,09625-Nov-200805:10x86
Msdxm.ocx11.0.6001.71094,09625-Nov-200805:10x86
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.223177,68025-Nov-200805:10x86
Wmp.dll11.0.6001.710910,624,51225-Nov-200805:10x86
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7109107,52025-Nov-200805:10x86
Wmplayer.exe11.0.6001.7109168,96025-Nov-200805:10x86
Wmploc.dll11.0.6001.71098,147,45625-Nov-200803:15x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,99425-Nov-200805:26Not Applicable
Wmpshare.exe11.0.6001.7109107,52025-Nov-200805:10x86
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.71095,12025-Nov-200805:50x64
Msdxm.ocx11.0.6001.71095,12025-Nov-200805:50x64
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.223179,21625-Nov-200805:50x64
Wmp.dll11.0.6001.710913,422,59225-Nov-200805:50x64
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7109108,03225-Nov-200805:50x64
Wmplayer.exe11.0.6001.7109171,00825-Nov-200805:50x64
Wmploc.dll11.0.6001.71098,147,96825-Nov-200804:05x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,99425-Nov-200806:21Not Applicable
Wmpshare.exe11.0.6001.7109108,03225-Nov-200805:50x64
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.71094,09625-Nov-200805:10x86
Msdxm.ocx11.0.6001.71094,09625-Nov-200805:10x86
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.223177,68025-Nov-200805:10x86
Wmp.dll11.0.6001.710910,625,02425-Nov-200805:10x86
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7109107,52025-Nov-200805:10x86
Wmplayer.exe11.0.6001.7109168,96025-Nov-200805:10x86
Wmploc.dll11.0.6001.71098,147,45625-Nov-200803:15x86
Wmpshare.exe11.0.6001.7109107,52025-Nov-200805:10x86
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about Windows Media Device Manager, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/dd327443.aspx
(http://msdn.microsoft.com/en-us/library/dd327443.aspx)


For more information about Windows Media Device Manager Device Extensions for Metadata Transfer, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/bb249697(VS.85).aspx
(http://msdn.microsoft.com/en-us/library/bb249697(VS.85).aspx)

Additional file information for Windows Vista

Additional files for all supported x86-based versions of Windows Vista
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File namePackage_for_kb960490_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)25-Nov-2008
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb960490_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)25-Nov-2008
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb960490_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,404
Date (UTC)25-Nov-2008
Time (UTC)22:47
PlatformNot Applicable
File namePackage_for_kb960490_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)25-Nov-2008
Time (UTC)22:47
PlatformNot Applicable
File nameX86_a0692cd648fdc5e8f5f2e4c1848bba43_31bf3856ad364e35_6.0.6001.22317_none_3f56007f935b27cb.manifest
File versionNot Applicable
File size704
Date (UTC)25-Nov-2008
Time (UTC)22:47
PlatformNot Applicable
File nameX86_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.0.6001.22317_none_0bef95d0683920ff.manifest
File versionNot Applicable
File size225,761
Date (UTC)25-Nov-2008
Time (UTC)06:38
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_e33c653ef74837dab14229cdc7be60ee_31bf3856ad364e35_6.0.6001.22317_none_16348b6d8ac2de80.manifest
File versionNot Applicable
File size1,058
Date (UTC)25-Nov-2008
Time (UTC)22:46
PlatformNot Applicable
File nameAmd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.0.6001.22317_none_680e315420969235.manifest
File versionNot Applicable
File size228,427
Date (UTC)25-Nov-2008
Time (UTC)07:13
PlatformNot Applicable
File namePackage_for_kb960490_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)25-Nov-2008
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb960490_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)25-Nov-2008
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb960490_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,412
Date (UTC)25-Nov-2008
Time (UTC)22:46
PlatformNot Applicable
File namePackage_for_kb960490_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)25-Nov-2008
Time (UTC)22:46
PlatformNot Applicable
File nameWow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.0.6001.22317_none_7262dba654f75430.manifest
File versionNot Applicable
File size213,229
Date (UTC)25-Nov-2008
Time (UTC)06:33
PlatformNot Applicable
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Properties

Article ID: 960490 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
atdownload kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB960490
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