The Information Store service crashes continuously on an Exchange Server 2007 server

Article translations Article translations
Article ID: 960495 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

On an Exchange Server 2007 server, the Microsoft Exchange Information Store service crashes continuously. Additionally, the following errors are logged in the application event logs when the problem occurs.

Error 1

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9659
Description: The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <address> while processing a request for user NETWORK SERVICE.

Error 2

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description: Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, 08.01.0311.002, store.exe, EXCHMEM.dll, 49e9, c0000005, e7e5, 08.01.0274.000. ErrorReportingEnabled: False

Error 3

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description: Faulting application store.exe, version <version>, faulting module exchmem.dll, version <version>, fault address <address>.

RESOLUTION

To resolve this problem, install Update Rollup 8 for Exchange 2007 Service Pack 1. For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 960495 - Last Review: May 19, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbhotfixes kbexpertiseinter kbqfe kbfix KB960495

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com