Games for Windows – LIVE: When installing from the client, you receive an error message: “Can’t install item (0x800B0003)”

View products that this article applies to.

SYMPTOMS

When you try to download or install from the Games for Windows – LIVE client, you receive the following error message:

Can’t install item (0x800B0003)

Note You receive this error message only in Windows XP. Windows Vista already includes this update and should not experience this error.

Back to the top

You cannot install a software package because the WinVerifyTrust function in Windows XP cannot validate the certificates for large signed files. This problem typically occurs when the signed file is larger than 500 MB.

Back to the top

THINGS TO TRY

Install an update

To resolve this problem, manually install the appropriate update for the version of Windows that you are using.

Windows XP (x86) 32-bit versions

To install the update for Windows XP (x86), visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=135771 (http://go.microsoft.com/fwlink/?LinkId=135771)

Windows XP (x64) 64-bit versions

To install the update for Windows XP (x64), visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=152391 (http://go.microsoft.com/fwlink/?LinkId=152391)

Back to the top

Determine the Windows version

To determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system, visit the following Microsoft Web site:

http://support.microsoft.com/kb/827218 (http://support.microsoft.com/kb/827218)

Back to the top

APPLIES TO

Microsoft Xbox Live
Games for Windows - LIVE

Back to the top

kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxboxts kbxbox360pacrimportal kbxbox360americasportal kbxbox360europeportal KB960554

Back to the top