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Games for Windows – LIVE: When installing from the client, you receive an error message: “Can’t install item (0x800B0003)”

Article ID: 960554 - View products that this article applies to.

SYMPTOMS

When you try to download or install from the Games for Windows – LIVE client, you receive the following error message:

Can’t install item (0x800B0003)

Note You receive this error message only in Windows XP. Windows Vista already includes this update and should not experience this error.

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You cannot install a software package because the WinVerifyTrust function in Windows XP cannot validate the certificates for large signed files. This problem typically occurs when the signed file is larger than 500 MB.

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THINGS TO TRY

Install an update

To resolve this problem, manually install the appropriate update for the version of Windows that you are using.

Windows XP (x86) 32-bit versions

To install the update for Windows XP (x86), visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=135771

(http://go.microsoft.com/fwlink/?LinkId=135771)

Windows XP (x64) 64-bit versions

To install the update for Windows XP (x64), visit the following Microsoft Web site:

http://go.microsoft.com/fwlink/?LinkId=152391

(http://go.microsoft.com/fwlink/?LinkId=152391)

Determine the Windows version

To determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system, visit the following Microsoft Web site:

http://support.microsoft.com/kb/827218

(http://support.microsoft.com/kb/827218)

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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