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The Microsoft Exchange Information Store service crashes on an Exchange Server 2007 that has the mailbox server role installed
Article ID: 960633 - View products that this article applies to.
The Microsoft Exchange Information Store service crashes on an Exchange Server 2007 that has the mailbox server role installed. Additionally, the following error message is logged:
Event Type: Error Event Source: MSExchange Common Event Category: General Event ID: 4999 Description: Watson report about to be sent to dw20.exe for process id: 7336, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, mdbrest.dll, 4e0f0, c0000005, d33a, <version>. ErrorReportingEnabled: False
This issue occurs because a meeting request contains an extremely large attendee address or display name. When the meeting request is opened in Microsoft Office Outlook or in OWA, the Exchange Collaboration Data Objects (EXCDO) component helps to process iCalendar object. However, EXCDO does not have a restriction for the address length or for name length. This causes the crash.
To resolve this problem, install Update Rollup 8 for Exchange 2007 Service Pack 1. For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
After you install this hotfix, Exchange 2007 server may audit successful access to a user folder in a mailbox. The details of the auditing event are as follows:
Event ID 10100 Event Source MSExchangeIS Auditing Description The folder <folder name> in Mailbox '<mailbox name>' was opened by user <domain\user> Display Name: <folder name> Accessing User: <legacyExchangeDN of the mailbox user> Mailbox: <legacyExchangeDN of the mailbox user> Administrative Rights: xx Client Information (if Available): Machine Name: <machine> Process Name: xx Process Id: xx Application Id: xx
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 960633 - Last Review: July 8, 2011 - Revision: 2.0