The Microsoft Exchange Information Store service crashes on an Exchange Server 2007 that has the mailbox server role installed

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Article ID: 960633 - View products that this article applies to.
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SYMPTOMS

The Microsoft Exchange Information Store service crashes on an Exchange Server 2007 that has the mailbox server role installed. Additionally, the following error message is logged:
Event Type:	Error
Event Source:	MSExchange Common
Event Category:	General 
Event ID:	4999
Description:
Watson report about to be sent to dw20.exe for process id: 7336, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, mdbrest.dll, 4e0f0, c0000005, d33a, <version>.  ErrorReportingEnabled: False

CAUSE

This issue occurs because a meeting request contains an extremely large attendee address or display name. When the meeting request is opened in Microsoft Office Outlook or in OWA, the Exchange Collaboration Data Objects (EXCDO) component helps to process iCalendar object. However, EXCDO does not have a restriction for the address length or for name length. This causes the crash.

RESOLUTION

To resolve this problem, install Update Rollup 8 for Exchange 2007 Service Pack 1. For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

MORE INFORMATION

After you install this hotfix, Exchange 2007 server may audit successful access to a user folder in a mailbox. The details of the auditing event are as follows:
Event ID            10100
Event Source     MSExchangeIS Auditing
Description        The folder <folder name> in Mailbox '<mailbox name>' was opened by user <domain\user>
Display Name: <folder name>
Accessing User: <legacyExchangeDN of the mailbox user>
Mailbox: <legacyExchangeDN of the mailbox user>
Administrative Rights: xx
Client Information (if Available):
Machine Name: <machine>
Process Name: xx
Process Id: xx
Application Id: xx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 960633 - Last Review: July 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbhotfixrollup kbexpertiseadvanced kbqfe KB960633

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