When you click a file protocol-based hyperlink that points to a 2007 Office system file in Windows Vista or in Windows Server 2008, an application that is associated with the file may not start

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Article ID: 960644 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario that occurs on a Windows Vista or Windows Server 2008-based computer:
  1. You create a file protocol-based hyperlink that points to a 2007 Microsoft Office system file on a file server.
  2. You add a bookmark by using a number sign (#) to make sure that you can load the 2007 Office system file and that you can scroll to the location that contains the bookmark:

    #bookmark_name

    Note The placeholder bookmark_name is the name of the bookmark in the file to which you want to link.
In this scenario, when you click the hyperlink, the application that is associated with the 2007 Office system file may not start. Additionally, you may receive the following error message in the application that contains the hyperlink:

General failure. The URL was:
"file://\\server\share\document.docx#bookmark". The system cannot find the file specified.
For example, you create the following URL for the hyperlink in an Outlook e-mail message:
file://\\server\share\document.docx#bookmark
The URL is displayed as follows:
\\server\share\document.docx#bookmark
In this example, when you click the hyperlink to access the document.docx file, the word.exe process may not start, and you may receive the error message. Additionally, if you copy the URL to the address bar in Windows Explorer, you may receive an error message that resembles the following:

Windows cannot find 'file://\\server\share\document.docx#bookmark'. Check the spelling and try again.
Note This problem does not occur in either of the following scenarios:
  • The file uses pre-2007 Microsoft Office system file name extensions, such as .doc, .xls, .ppt.
  • You click the hyperlink within the application that is associated with the 2007 Office system file. For example, if you click the hyperlink in the Word document that was mentioned earlier, everything works fine.

CAUSE

This problem occurs because the 2007 Office system file name extensions, such as .docx, .xlsx, and .pptx, are not included in the list of file types that can contain a fragment. Therefore, the fragment is not identified as a fragment. Windows Explorer or other applications, such as Outlook, search for the file that includes the fragment on the storage. Because this file does not exist, the error occurs.

RESOLUTION

To resolve this problem, install the hotfix that is discussed in this section. This hotfix adds support for the following file-types that can have bookmarks through FILE protocol:
  • .docm
  • .docx
  • .dotm
  • .dotx
  • .xlsb
  • .xlsm
  • .xlsx
  • .xltx
  • .xltm
  • .potx
  • .potm
  • .ppsx
  • .ppsm
  • .pptx
  • .pptm

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
There are no prerequisites for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shlwapi.dll6.0.6001.22329352,76813-Dec-200804:32x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shlwapi.dll6.0.6001.22329455,16813-Dec-200805:06x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shlwapi.dll6.0.6001.22329861,69613-Dec-200804:45IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the file protocol, visit the following Web site:
http://msdn.microsoft.com/en-us/library/aa767731.aspx

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb960644_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)13-Dec-2008
Time (UTC)16:06
File nameX86_b76c3f638821d354b07188b31ace2a70_31bf3856ad364e35_6.0.6001.22329_none_e7972ef50248c8b0.manifest
File versionNot Applicable
File size695
Date (UTC)13-Dec-2008
Time (UTC)16:06
File nameX86_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6001.22329_none_fa56b55dbdd4a153.manifest
File versionNot Applicable
File size12,438
Date (UTC)13-Dec-2008
Time (UTC)04:53
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_3acb8b2c0ba6977c2ba1b4d16b38f181_31bf3856ad364e35_6.0.6001.22329_none_42b1d5ef7389e795.manifest
File versionNot Applicable
File size1,038
Date (UTC)13-Dec-2008
Time (UTC)16:06
File nameAmd64_ecaca131b16b0d9ea9a2d99d144ee78d_31bf3856ad364e35_6.0.6001.22329_none_10c84872e0fe51ae.manifest
File versionNot Applicable
File size699
Date (UTC)13-Dec-2008
Time (UTC)16:06
File nameAmd64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6001.22329_none_567550e176321289.manifest
File versionNot Applicable
File size12,812
Date (UTC)13-Dec-2008
Time (UTC)07:29
File namePackage_for_kb960644_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)13-Dec-2008
Time (UTC)16:06
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_71f75aea917e1bc766c62e45f076b865_31bf3856ad364e35_6.0.6001.22329_none_4a39e216e4c518a1.manifest
File versionNot Applicable
File size1,036
Date (UTC)13-Dec-2008
Time (UTC)16:06
File nameIa64_c72b69186fa9ccfebb441575d0ef35d7_31bf3856ad364e35_6.0.6001.22329_none_75665bfaa5ede397.manifest
File versionNot Applicable
File size697
Date (UTC)13-Dec-2008
Time (UTC)16:06
File nameIa64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6001.22329_none_fa585953bdd2aa4f.manifest
File versionNot Applicable
File size12,780
Date (UTC)13-Dec-2008
Time (UTC)05:41
File namePackage_for_kb960644_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)13-Dec-2008
Time (UTC)16:06
File namePackage_for_kb960644_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)13-Dec-2008
Time (UTC)16:06

Properties

Article ID: 960644 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB960644

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