The SMS_Executive service process crashes on a Configuration Manager 2007 Service Pack 1 site server when you use Intel WS-MAN Translator to provision computers that are equipped with AMT 3.2.1 chipsets

View products that this article applies to.

SYMPTOMS

On a Microsoft System Center Configuration Manager 2007 Service Pack 1 site server, the SMS_Executive service process (Smsexec.exe) crashes. This behavior occurs when you use Intel WS-MAN Translator version 1.1, build 552 to provision some computers that are equipped with Active Management Technology (AMT) 3.2.1 chipsets.

Additionally, the following event is logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Faulting application smsexec.exe, version 4.0.6221.1000, faulting module amtopmgr.dll, version 4.0.6221.1126, fault address Address.

Back to the top

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140 (http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140)
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:

971348 (http://support.microsoft.com/kb/971348/ ) List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Back to the top

Hotfix Information

To resolve this problem, install hotfix rollup package 960804 on each Configuration Manager 2007 Service Pack 1 site server. For more information about the hotfix rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

960804 (http://support.microsoft.com/kb/960804/ ) A hotfix rollup package addresses some issues with the Out of Band Management (OOB) feature in Configuration Manager 2007 Service Pack 1

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

MORE INFORMATION

For more information about AMT provisioning, visit the following Microsoft TechNet Web sites:

http://technet.microsoft.com/en-us/library/cc161806.aspx (http://technet.microsoft.com/en-us/library/cc161806.aspx)

http://technet.microsoft.com/en-us/library/cc161856.aspx (http://technet.microsoft.com/en-us/library/cc161856.aspx)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Back to the top