Article ID: 960763 - Last Review: December 16, 2008 - Revision: 3.0

Severe system performance problems occur on a Windows Vista or Windows XP-based computer after you install HP printer software, version 11

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SYMPTOMS

On a Windows Vista or Windows XP-based computer, you install the HP Customer Participation version 11 software that is included with Hewlett-Packard's new printers. After you do this, you may experience an overall slowing of your computer performance because of an error in this application.
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RESOLUTION

To resolve this problem, obtain update 960763 from the Microsoft Windows Update Web site:
http://update.microsoft.com (http://update.microsoft.com)
Note For Windows Vista-based computers, when the Windows Update window opens, click Install Updates to start the installation.
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Update information for Windows Vista

Prerequisites

There are no prerequisites for installing this update.

Restart requirement

You have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1SP1LDR
  • GDR service branches contain only fixes that are broadly released to address widespread, critical issues. LDR service branches contain hotfixes in addition to broadly released fixes.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Acres.dll6.0.6000.167832,56003-Dec-200801:34x86
Sysmain.sdbNot Applicable3,221,65403-Dec-200800:46Not Applicable
Acres.dll6.0.6001.180322,56008-Mar-200801:58x86
Sysmain.sdbNot Applicable3,265,21603-Dec-200800:46Not Applicable
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sysmain.sdbNot Applicable42,15003-Dec-200800:47Not Applicable
Sysmain.sdbNot Applicable42,34203-Dec-200800:42Not Applicable
Sysmain.sdbNot Applicable52,65203-Dec-200800:45Not Applicable
Sysmain.sdbNot Applicable53,75403-Dec-200800:59Not Applicable
Acres.dll6.0.6000.167832,56003-Dec-200801:34x86
Sysmain.sdbNot Applicable3,221,65403-Dec-200800:46Not Applicable
Acres.dll6.0.6001.180322,56008-Mar-200801:58x86
Sysmain.sdbNot Applicable3,265,21603-Dec-200800:46Not Applicable
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Update information for Windows XP

Prerequisites

This update requires that you have Windows XP Sevice Pack 2 (SP2) or Windows XP Sevice Pack 3 (SP3) installed on the computer. For more information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Restart requirement

You have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Acadproc.dll5.1.2600.348839,42406-Dec-200810:20
Sysmain.sdbNot Applicable1,198,29006-Dec-200810:21
Windows XP SP3
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Sysmain.sdbNot Applicable1,203,77006-Dec-200810:42
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MORE INFORMATION

For more information about this problem, visit the following HP Support Web site:
http://www.hp.com/go/fix08 (http://www.hp.com/go/fix08)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
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Additional file information for Windows Vista

Additional files for all supported x86-based versions of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb960763_client_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,406
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_1_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,348
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,680
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,406
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,411
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameUpdate-bf.mum
File versionNot Applicable
File size2,045
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameX86_13a314704870656f718209946d6bda24_31bf3856ad364e35_6.0.6000.20968_none_885d12350af6f2b7.manifest
File versionNot Applicable
File size725
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameX86_72a852e384456549d908c741058c0d4c_31bf3856ad364e35_6.0.6001.22321_none_b6faf1de4c59bd0b.manifest
File versionNot Applicable
File size725
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameX86_7a415184fd5dfbe7865fb30f984dc406_31bf3856ad364e35_6.0.6000.16783_none_f72d71ad82967cd8.manifest
File versionNot Applicable
File size725
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameX86_de2ec8b8e8fc55ed172edfa090f688b3_31bf3856ad364e35_6.0.6001.18176_none_1e91111a3146a653.manifest
File versionNot Applicable
File size725
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameX86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16783_none_09e87ce7f5640390.manifest
File versionNot Applicable
File size4,174
Date (UTC)03-Dec-2008
Time (UTC)06:01
File nameX86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.20968_none_0a8cbce30e6ce752.manifest
File versionNot Applicable
File size4,174
Date (UTC)03-Dec-2008
Time (UTC)05:44
File nameX86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18176_none_0bdc8c57f27fc495.manifest
File versionNot Applicable
File size4,441
Date (UTC)03-Dec-2008
Time (UTC)23:32
File nameX86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22321_none_0c9739330b79571e.manifest
File versionNot Applicable
File size4,174
Date (UTC)03-Dec-2008
Time (UTC)07:56

Additional files for all supported x64-based versions of Windows Vista

Collapse this tableExpand this table
File nameAmd64_55b50c96bab4e98becced838fe47f70f_31bf3856ad364e35_6.0.6000.16783_none_e6a0dcf232e0afec.manifest
File versionNot Applicable
File size1,100
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameAmd64_9f13d3b215a9a0428e4fa6ce737f0328_31bf3856ad364e35_6.0.6000.20968_none_aa638e9c90032735.manifest
File versionNot Applicable
File size1,100
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameAmd64_b200509548636dcc467c55b9d7d1cc99_31bf3856ad364e35_6.0.6001.22321_none_ab1118a29b4df427.manifest
File versionNot Applicable
File size1,100
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameAmd64_c01b21ab29993ffb2112d3197201decc_31bf3856ad364e35_6.0.6001.18176_none_34a36eb887a70b87.manifest
File versionNot Applicable
File size1,100
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameAmd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16783_none_6607186badc174c6.manifest
File versionNot Applicable
File size3,311
Date (UTC)03-Dec-2008
Time (UTC)08:02
File nameAmd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.20968_none_66ab5866c6ca5888.manifest
File versionNot Applicable
File size3,311
Date (UTC)03-Dec-2008
Time (UTC)06:08
File nameAmd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18176_none_67fb27dbaadd35cb.manifest
File versionNot Applicable
File size3,311
Date (UTC)03-Dec-2008
Time (UTC)08:15
File nameAmd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22321_none_68b5d4b6c3d6c854.manifest
File versionNot Applicable
File size3,311
Date (UTC)03-Dec-2008
Time (UTC)07:10
File namePackage_for_kb960763_client_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,414
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_1_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,356
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,690
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,414
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,419
Date (UTC)03-Dec-2008
Time (UTC)23:15
File namePackage_for_kb960763_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameUpdate-bf.mum
File versionNot Applicable
File size2,059
Date (UTC)03-Dec-2008
Time (UTC)23:15
File nameWow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.16783_none_705bc2bde22236c1.manifest
File versionNot Applicable
File size4,111
Date (UTC)03-Dec-2008
Time (UTC)05:54
File nameWow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.20968_none_710002b8fb2b1a83.manifest
File versionNot Applicable
File size4,111
Date (UTC)03-Dec-2008
Time (UTC)05:39
File nameWow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.18176_none_724fd22ddf3df7c6.manifest
File versionNot Applicable
File size4,364
Date (UTC)03-Dec-2008
Time (UTC)23:34
File nameWow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6001.22321_none_730a7f08f8378a4f.manifest
File versionNot Applicable
File size4,111
Date (UTC)03-Dec-2008
Time (UTC)07:44
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Service Pack 3
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Keywords: 
atdownload kbexpertisebeginner kbexpertiseinter kbsurveynew kbqfe KB960763
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