FIX: The Inetinfo.exe process terminates unexpectedly under high stress when IIS hosts many application pools

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Article ID: 960827 - View products that this article applies to.
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SYMPTOMS

When Internet Information Server (IIS) 6.0 hosts many application pools, the Inetinfo.exe process terminates unexpectedly under high stress. When this problem occurs, you receive an error message that resembles one of the following messages in the event log:

Message 1

Event Source: W3SVC-WP
Event ID: 2273
Description: Worker process could not access metabase due to disconnection error. Marking process as unhealthy.

Message 2

Event Source: Application Error
Event ID: 1000
Description: Faulting application inetinfo.exe, version 6.0.3790.1830, faulting module coadmin.dll, version 6.0.3790.1830, fault address 0x00007705.

Message 3

Event Source: Service Control Manager
Event ID: 7031
Description: The IIS Admin Service service terminated unexpectedly. It has done this 26 time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.

CAUSE

This problem occurs because of an issue in the Coadmin.dll file. The cleanup code for the initialization of IIS configuration metadata is not thread safe. Therefore, the Web server can encounter a race condition under heavy stress. The race condition causes heap corruption in the Inetinfo.exe process.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have IIS 6.0 installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
IIS 6.0, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Coadmin.dll6.0.3790.327764,00008-Jan-200920:01x86SP1SP1QFE
Coadmin.dll6.0.3790.444264,00008-Jan-200919:57x86SP2SP2QFE
IIS 6.0, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Coadmin.dll6.0.3790.3277103,42408-Jan-200904:10x64SP1SP1QFE
Coadmin.dll6.0.3790.4442103,42408-Jan-200904:17x64SP2SP2QFE
IIS 6.0, IA-64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Coadmin.dll6.0.3790.3277197,12008-Jan-200904:10IA-64SP1SP1QFE
Coadmin.dll6.0.3790.4442197,12008-Jan-200904:14IA-64SP2SP2QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 960827 - Last Review: February 19, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Internet Information Services 6.0
Keywords: 
kbhotfixserver kbautohotfix kbexpertiseinter kbexpertiseadvanced kbqfe kbsurveynew KB960827

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