Drivers or hardware providers that use the Virtual Disk Service to manage hardware LUN IDs encounter exceptions after a disk is physically removed from a computer that is running Windows Server 2008

Article translations Article translations
Article ID: 960832 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a computer that is running Windows Server 2008, some drivers or hardware providers use the Virtual Disk Service (VDS) to manage hardware logical unit number (LUN) IDs. However, when a disk is physically removed from the computer, these drivers or hardware providers may encounter exceptions. Additional investigation indicates that an invalid hardware LUN ID is returned by the VDS. This behavior occurs if the corresponding hard disk has been removed.

This issue causes storage access exceptions. It also causes Hardware Compatibility Test (HCT) failures for some hardware providers.

CAUSE

This issue occurs because the VDS does not remove the hardware LUN ID as soon as the corresponding disk is removed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running Windows Server 2008 or Windows Vista Service Pack 1 (SP1).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
Windows Server 2008 and Windows Vista, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vdsdyn.dll6.0.6001.22364507,90429-Jan-200906:03x86
Vds.exe6.0.6001.22364384,00029-Jan-200906:03x86
Vdsldr.exe6.0.6001.2236419,96829-Jan-200906:03x86
Vdsutil.dll6.0.6001.22364128,00029-Jan-200906:03x86
Vds_ps.dll6.0.6001.2236437,88829-Jan-200906:03x86
Windows Server 2008 and Windows Vista, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Vdsdyn.dll6.0.6001.22364571,90429-Jan-200907:13x64Not Applicable
Vds.exe6.0.6001.22364453,63229-Jan-200907:04x64Not Applicable
Vdsldr.exe6.0.6001.2236422,52829-Jan-200907:04x64Not Applicable
Vdsutil.dll6.0.6001.22364157,69629-Jan-200907:13x64Not Applicable
Vds_ps.dll6.0.6001.2236497,28029-Jan-200907:13x64Not Applicable
Vdsldr.exe6.0.6001.2236419,96829-Jan-200906:03x86WOW
Vdsutil.dll6.0.6001.22364128,00029-Jan-200906:03x86WOW
Vds_ps.dll6.0.6001.2236437,88829-Jan-200906:03x86WOW
Windows Server 2008, Itanium-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Vdsdyn.dll6.0.6001.22364902,65629-Jan-200906:20IA-64Not Applicable
Vds.exe6.0.6001.22364847,87229-Jan-200906:18IA-64Not Applicable
Vdsldr.exe6.0.6001.2236449,15229-Jan-200906:18IA-64Not Applicable
Vdsutil.dll6.0.6001.22364338,43229-Jan-200906:20IA-64Not Applicable
Vds_ps.dll6.0.6001.22364109,05629-Jan-200906:20IA-64Not Applicable
Vdsldr.exe6.0.6001.2236419,96829-Jan-200906:03x86WOW
Vdsutil.dll6.0.6001.22364128,00029-Jan-200906:03x86WOW
Vds_ps.dll6.0.6001.2236437,88829-Jan-200906:03x86WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

If you check the VDS log file when this issue occurs, you find logged information that resembles the following:
(PID:4016,TID:3964,12:31:22) WARNING: Exception caught in AuxThread(service): C0000005
(PID:4016,TID:3964,12:31:22) LEAVE CVdsPnPNotificationManager::AuxThread()
For more information about how to enable VDS logging, click the following article number to view the article in the Microsoft Knowledge Base:
842011 How to turn on logging for the VDS in Windows Server 2003
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb960832_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42129-Jan-200916:27Not Applicable
Package_for_kb960832_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42329-Jan-200916:27Not Applicable
Package_for_kb960832_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42529-Jan-200916:27Not Applicable
Package_for_kb960832_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43129-Jan-200916:27Not Applicable
Package_for_kb960832_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42229-Jan-200916:27Not Applicable
Package_for_kb960832_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42929-Jan-200916:27Not Applicable
X86_microsoft-windows-v..ice-dynamicprovider_31bf3856ad364e35_6.0.6001.22364_none_5e45ee71c9e32c54.manifestNot Applicable11,15329-Jan-200907:30Not Applicable
X86_microsoft-windows-virtualdiskservice_31bf3856ad364e35_6.0.6001.22364_none_6b3794d713f94353.manifestNot Applicable99,98429-Jan-200907:36Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-v..ice-dynamicprovider_31bf3856ad364e35_6.0.6001.22364_none_ba6489f582409d8a.manifestNot Applicable11,17929-Jan-200907:50Not Applicable
Amd64_microsoft-windows-virtualdiskservice_31bf3856ad364e35_6.0.6001.22364_none_c756305acc56b489.manifestNot Applicable100,04829-Jan-200907:54Not Applicable
Package_for_kb960832_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37529-Jan-200916:27Not Applicable
Package_for_kb960832_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43929-Jan-200916:27Not Applicable
Package_for_kb960832_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42929-Jan-200916:27Not Applicable
Package_for_kb960832_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43129-Jan-200916:27Not Applicable
Package_for_kb960832_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43329-Jan-200916:27Not Applicable
Package_for_kb960832_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43929-Jan-200916:27Not Applicable
Package_for_kb960832_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43029-Jan-200916:27Not Applicable
Package_for_kb960832_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43729-Jan-200916:27Not Applicable
Wow64_microsoft-windows-virtualdiskservice_31bf3856ad364e35_6.0.6001.22364_none_d1aadaad00b77684.manifestNot Applicable98,69929-Jan-200906:56Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-v..ice-dynamicprovider_31bf3856ad364e35_6.0.6001.22364_none_5e479267c9e13550.manifestNot Applicable11,16629-Jan-200908:19Not Applicable
Ia64_microsoft-windows-virtualdiskservice_31bf3856ad364e35_6.0.6001.22364_none_6b3938cd13f74c4f.manifestNot Applicable100,01229-Jan-200908:23Not Applicable
Package_for_kb960832_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42529-Jan-200916:27Not Applicable
Package_for_kb960832_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42629-Jan-200916:27Not Applicable
Package_for_kb960832_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42929-Jan-200916:27Not Applicable
Package_for_kb960832_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43429-Jan-200916:27Not Applicable
Package_for_kb960832_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42629-Jan-200916:27Not Applicable
Package_for_kb960832_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43329-Jan-200916:27Not Applicable
Wow64_microsoft-windows-virtualdiskservice_31bf3856ad364e35_6.0.6001.22364_none_d1aadaad00b77684.manifestNot Applicable98,69929-Jan-200906:56Not Applicable

Properties

Article ID: 960832 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB960832

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com