You cannot restart the computer after you restore the system to a point that was created before Windows Disk Protection was turned on

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Article ID: 960841 - View products that this article applies to.
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SYMPTOMS

You have a Windows Vista-based or Windows XP-based computer that has Windows Disk Protection enabled. However, you cannot restart the computer after you use System Restore to restore the system to a point that was created before Windows Disk Protection was turned on. In this case, you have to reinstall the operating system.

CAUSE

This problem may occur when System Restore is set to a time before Windows Disk Protection was turned on and Windows Disk Protection is set to the Retain All Changes Temporarily option.

WORKAROUND

To prevent this problem, turn off Windows Disk Protection before you perform a system restore. To do this, follow these steps:
  1. Log on to the computer by using an account that has Windows SteadyState administrator permissions.
  2. In the Windows SteadyState dialog box, under Global Computer Settings, click Protect the Hard Disk.
  3. In the Protect the Hard Disk dialog box, select Off, and then click OK.
  4. Restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, visit the following Microsoft Web site:
http://www.microsoft.com/windows/products/winfamily/sharedaccess/support/windowsdiskprotection.mspx

Properties

Article ID: 960841 - Last Review: December 16, 2008 - Revision: 1.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbexpertiseadvanced kbsurveynew kbprb KB960841

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