Article ID: 961046 - View products that this article applies to.
Consider the following scenario. You are working in a Microsoft Operations Manager (MOM) 2005 Service Pack 1 (SP1) environment. Then, you use the SetActionAccount.exe utility on MOM agents to update the action account password or to change to a new action account. In this scenario, you receive the following error message:
Unable to set credentials. Verify the Management Group name is correct.
This problem occurs because the SetActionAccount.exe utility does not work correctly on MOM 2005 SP1 agents.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must apply this hotfix to each computer that hosts MOM 2005 SP1 Management Server or a MOM 2005 SP1 agent.
Restart RequirementYou do not have to restart the computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Operations Manager 2005, x86 version
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Microsoft Operations Manager 2005, x64 version
To apply this hotfix, follow these steps:
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To apply a hotfix for the MOM agent component, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The SetActionAccount.exe utility is available within the MOM agent installation folder. This folder is typically the following folder:
Program Files\Microsoft Operations Manager 2005This utility provides a method of changing the MOM action account. For more information about the utility, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms824552.aspxFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates