The Exchange information store service (Store.exe process) crashes intermittently when you migrate user data from Lotus Notes to Exchange Server 2007

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Article ID: 961152 - View products that this article applies to.
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SYMPTOMS

When you use some third-party migration tools to migrate data from Lotus Notes to Microsoft Exchange Server 2007, the information store service (Store.exe process) crashes intermittently.

CAUSE

There are certain messages that include unexpected data fields, and these data fields cause the problem.

RESOLUTION

To resolve this problem, install Update Rollup 8 for Exchange Server 2007 Service Pack 1.

For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 961152 - Last Review: May 19, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbhotfixrollup kbexpertiseadvanced kbqfe kbfix KB961152

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