Outlook Web Access (OWA) with Symantec Enterprise Vault via IAG displays the EV toolbar and navbar buttons incorrectly.

Article ID: 961168 - View products that this article applies to.
Expand all | Collapse all
Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Action

When external users access OWA on an Exchange server running Symantec Enterprise Vault through IAG, the Enterprise Vault toolbar and navbar buttons may not display correctly.

Result

Enterprise Vault functionality is limited.

Cause

Enterprise Vault is designed to process a standard OWA URL (https://<Server URL or IP>/exchange), but the IAG URL Encoding ads an additional FQDN/hostname part. The resulting URL used to display the Enterprise Vault toolbar and navbar buttons is malformed and blocked by IAG.

Resolution



To resolve this problem, the Javascript file EVShared.js installed on the Exchange server by Enterprise Vault needs to be modified. A detailed step-by-step guide for this is provided on Symantec's website:

http://seer.entsupport.symantec.com/docs/291040.htm

Note that the IAG administrator may need to experiment with the FQDN that is inserted into the script. Variations include the FQDN or the Domain-Name of the Outlook Web Access Server.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

DISCLAIMER

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Properties

Article ID: 961168 - Last Review: December 15, 2008 - Revision: 1.0
APPLIES TO
  • Intelligent Application Gateway 2007
  • Whale Communications Intelligent Application Gateway 3.6
Keywords: 
kbnomt kbrapidpub KB961168

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com