Article ID: 961177 - View products that this article applies to.
Office Communications Server 2007 R2 does not support customization of voice prompts and music. For example, you cannot replace default media files that play while conference participants are on hold with your own recorded welcome message or with music that you select. Office Communications Server 2007 R2 Conferencing Attendant cannot control a customized audio file to make sure that the workflow for the conference participant logon functions correctly for dial-in audio conferencing. If you have a strong business need that requires you to change the default voice prompt or music file, you can follow the steps in this article to customize the media files.
If you customize the media files, the following issues may occur if the customization is not done correctly:
The Conferencing Attendant service includes media files for fourteen languages. If you replace or update a media file for a specific language, you may want to replace or update all other media files for that language so that the users have a consistent experience. For example, if you change the English version of the welcome message to state your organization’s name, you may want to change the files that provide other English messages that refer to your company's name to match the welcome message.
Media file requirementsIf you decide to replace existing media files, the files that you replace them with must meet the following requirements:
Spoken message media filesBy default, the spoken message media files are located in the following folder:
%Programfiles%\Microsoft Office Communications Server 2007 R2\Application Host\Applications\Conferencing attendant\Media\LanguageIn this path, Language represents one of the fourteen languages that are supported by Office Communications Server 2007 R2.
Music media filesBy default, the music media files that are used to play music to users who are on hold are located in the following folder:
%ProgramFiles%\Microsoft Office Communications Server 2007 R2\Application Host\Applications\Conferencing Attendant\Media\MusicNote The files in this folder play in a repeating loop.
Replace media filesTo replace a media file, follow these steps:
Article ID: 961177 - Last Review: February 27, 2009 - Revision: 1.0
Contact us for more help