FIX: The product rank is overwritten as "0" after you perform the base catalog incremental import operation even though the catalog xml file does not include a product rank attribute in Commerce Server 2007

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Article ID: 961178 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are using Microsoft Commerce Server 2007 Service Pack 2 (SP2).
  • You perform a base catalog incremental import operation by using the catalog XML file.
  • The catalog XML file does not include the product rank attribute.
In this scenario, you notice the product rank is overwritten as "0" after you perform the incremental catalog import operation. You expect the rank value to stay the same because the rank attribute is not included in the catalog XML file.

For example, you have the following product catalog in the catalog system:
<Product Definition="Menu" ProductId="14" UseCategoryPricing="0" PrimaryParentCategory="Category 4" listprice="4.9900">
  <DisplayName Value="Product42" language="en-US" /> 
  <ParentCategory rank="3">Category 4</ParentCategory> 
  </Product>
You try to perform an increment import of the catalog by using an XML file that contains the following element:
<Product Definition="Menu" ProductId="14" ...
  <ParentCategory>Category 4</ParentCategory> 
</Product>
The initial rank value "3" will be overwritten as "0" even though the rank attribute is not specified.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Commerce Server 2007 SP2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must shut down the Commerce Server Catalog Import Host COM+ application after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.catalogserver.dll6.0.4109.13748,39218-Dec-200822:14X86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 961178 - Last Review: February 17, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Commerce Server 2007 Developer Edition
  • Microsoft Commerce Server 2007 Enterprise Edition
  • Microsoft Commerce Server 2007 Standard Edition
Keywords: 
kbhotfixserver kbautohotfix kbexpertiseadvanced kbqfe kbsurveynew KB961178

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