Event ID 5740 and event ID 5754 may be logged in the Application log when the BizTalk SQL Adapter is under heavy load on a multiprocessor computer that is running Windows Server 2003

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Article ID: 961180 - View products that this article applies to.
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SYMPTOMS

You have a Windows Server 2003-based computer that is running BizTalk Server. This computer is a multiprocessor computer. When the BizTalk SQL Adapter is under heavy load, event ID 5740 and event ID 5754 may be logged in the Application log:

Event Source: BizTalk Server 2006
Event Type: Warning
Event Category: BizTalk Server 2006
Event ID: 5740
Description:
Server1"The adapter ""SQL"" raised an error message. Details ""Attempted to read or write protected memory. This is often an indication that other memory is corrupt.""."


Event Source: BizTalk Server 2006
Event Type: Error
Event Category: BizTalk Server 2006
Event ID: 5754
Description:
server1 "A message sent to adapter ""SQL"" on send port ""SendPort1"" with URI ""SQL://SQSERVER/DB/"" is suspended.
Error details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
MessageId: {D162490E-810E-42B4-B185-E3309B1F8856}
InstanceID: {985FA607-2779-433F-8DB3-133093A92960}"

CAUSE

This problem occurs because of a race condition between marshaling a COM object and releasing the COM object. This race condition occurs in the Ole32.dll file.

RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 Service Pack 2 on the computer.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Restart information

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Ole32.dll5.2.3790.44281,269,24816-Dec-200816:44x86
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ole32.dll5.2.3790.44282,626,04816-Dec-200800:54x64SP2Not Applicable
Wole32.dll5.2.3790.44281,269,24816-Dec-200800:54x86SP2WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ole32.dll5.2.3790.44284,102,14416-Dec-200800:52IA-64SP2Not Applicable
Wole32.dll5.2.3790.44281,269,24816-Dec-200800:52x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This is a Windows hotfix in the Ole32.dll file. Currently, this problem affects the BizTalk SQL Adapter. This problem may also affect other products that have not yet been identified. If more products are identified to be affected, we will add the product information to this article.

This problem also occurs in Windows Server 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
961183 Event ID 5740 and event ID 5754 may be logged when the BizTalk SQL Adapter is under heavy load on a multiprocessor computer that is running Windows Server 2008

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 961180 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbwinserv2003postsp2fix kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB961180

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