Event ID 5740 and event ID 5754 may be logged when the BizTalk SQL Adapter is under heavy load on a Windows Server 2008-based multiprocessor computer

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Article ID: 961183 - View products that this article applies to.
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SYMPTOMS

You are running Microsoft BizTalk Server on a Windows Server 2008-based multiprocessor computer. When the BizTalk SQL Adapter is under heavy load, the following events may be logged in the Application log:

Event Source: BizTalk Server 2006
Event Type: Warning
Event Category: BizTalk Server 2006
Event ID: 5740
Description:
Server1"The adapter ""SQL"" raised an error message. Details ""Attempted to read or write protected memory. This is often an indication that other memory is corrupt.""."

Event Source: BizTalk Server 2006
Event Type: Error
Event Category: BizTalk Server 2006
Event ID: 5754
Description:
server1 "A message sent to adapter ""SQL"" on send port ""SendPort1"" with URI ""SQL://SQSERVER/DB/"" is suspended.
Error details: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
MessageId: {D162490E-810E-42B4-B185-E3309B1F8856}
InstanceID: {985FA607-2779-433F-8DB3-133093A92960}"

CAUSE

This problem occurs because a race condition occurs in the Ole32.dll file when a COM object is being marshaled and released.

RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Restart information

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
Windows Server 2008, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Ole32.dll6.0.6001.223311,315,84016-Dec-200804:31x86
Windows Server 2008, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Ole32.dll6.0.6001.223311,921,53616-Dec-200804:57x64
Ole32.dll6.0.6001.223311,315,84016-Dec-200804:31x86
Windows Server 2008, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Ole32.dll6.0.6001.223314,180,99216-Dec-200804:38IA-64
Ole32.dll6.0.6001.223311,315,84016-Dec-200804:31x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This hotfix fixes a problem in the Ole32.dll file. This problem affects the BizTalk SQL Adapter. This problem may also affect other products that are not yet identified. When other products are identified, we will add information about those products to this article.

This problem also occurs in Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
961180 Event ID 5740 and event ID 5754 may be logged when the BizTalk SQL Adapter is under heavy load on a multiprocessor computer that is running Windows Server 2003
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
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File namePackage_1_for_kb961183~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,786
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_2_for_kb961183~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,953
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_3_for_kb961183~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,791
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_4_for_kb961183~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,791
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,367
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,421
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,423
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,425
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,422
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,429
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File nameX86_b87eb9717ddc48a613709adc3397e168_31bf3856ad364e35_6.0.6001.22331_none_94f3633484b58d23.manifest
File versionNot applicable
File size706
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File nameX86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6001.22331_none_ac87d8790b8667c6.manifest
File versionNot applicable
File size8,872
Date (UTC)16-Dec-2008
Time (UTC)04:58
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_05aa32b1f361b8d8fdd273461082d0f2_31bf3856ad364e35_6.0.6001.22331_none_8ee5ac9e806eab0f.manifest
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File size1,060
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File nameAmd64_6f5f7ffcae67df47d5ea135dca87963c_31bf3856ad364e35_6.0.6001.22331_none_7289527d41957f7a.manifest
File versionNot applicable
File size710
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File nameAmd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6001.22331_none_08a673fcc3e3d8fc.manifest
File versionNot applicable
File size8,918
Date (UTC)16-Dec-2008
Time (UTC)05:20
PlatformNot applicable
File namePackage_1_for_kb961183~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,796
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
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Date (UTC)16-Dec-2008
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Date (UTC)16-Dec-2008
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Date (UTC)16-Dec-2008
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PlatformNot applicable
File namePackage_for_kb961183_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb961183_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
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File namePackage_for_kb961183_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
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Date (UTC)16-Dec-2008
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PlatformNot applicable
File namePackage_for_kb961183_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File namePackage_for_kb961183_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,433
Date (UTC)16-Dec-2008
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File namePackage_for_kb961183_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
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File namePackage_for_kb961183_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
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File versionNot applicable
File size8,872
Date (UTC)16-Dec-2008
Time (UTC)04:58
PlatformNot applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_09914bb60d42e96ddf73aba1bac2d878_31bf3856ad364e35_6.0.6001.22331_none_a24be75ad746188c.manifest
File versionNot applicable
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Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
File nameIa64_dfaa9365c0c257595e1ce69e070f98fc_31bf3856ad364e35_6.0.6001.22331_none_8b2dee78ea5db00c.manifest
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File size708
Date (UTC)16-Dec-2008
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Date (UTC)16-Dec-2008
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PlatformNot applicable
File namePackage_1_for_kb961183~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,791
Date (UTC)16-Dec-2008
Time (UTC)18:37
PlatformNot applicable
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File versionNot applicable
File size2,020
Date (UTC)16-Dec-2008
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File versionNot applicable
File size2,020
Date (UTC)16-Dec-2008
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PlatformNot applicable
File namePackage_for_kb961183_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
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File namePackage_for_kb961183_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
Time (UTC)18:37
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Date (UTC)16-Dec-2008
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PlatformNot applicable
File namePackage_for_kb961183_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
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Date (UTC)16-Dec-2008
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File namePackage_for_kb961183_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)16-Dec-2008
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Properties

Article ID: 961183 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB961183

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