The USB audio driver may cause the computer to crash on a Windows Server 2008-based or Windows Vista-based computer that has a USB driver installed

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Article ID: 961317 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2008-based or Windows Vista-based computer that has a USB driver installed, you may encounter one or more of the following symptoms:

Symptom 1

The USB audio driver causes the computer to crash. Then, you receive following error message:
STOP 0x000000FE (parameter1, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER

Symptom 2

During system startup, you experience a delay of 10 seconds or longer while the computer starts the USB devices.

Symptom 3

When the computer comes out of hibernation (system power state S4), you cannot find the USB devices in Windows Explorer.

CAUSE

These symptoms occur because of an overuse of work items. Work items are system-wide limited resources. The USBHUB.sys driver uses work items for many operations. Occasionally, many work items are queued up. Therefore, these work items become overused, and delays occur in the system. If the delays are lengthy, you may experience these symptoms.

RESOLUTION

Hotfix information for Windows Server 2008 and for Windows Vista

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 or Windows Vista Service Pack 1 (SP1) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

You do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The MANIFEST (.manifest) files and MUM (.mum) files that are installed for each environment are listed separately. MUM and MANIFEST files and their associated security catalog (.cat) files are critical to maintaining the state of the updated component. The security catalog files are signed with a Microsoft digital signature. The attributes of these files are not listed.
All supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2233373,21618-Dec-200818:45x86
Usbhub.sys6.0.6001.22333196,60818-Dec-200818:45x86
Hccoin.dll6.0.6001.223338,70418-Dec-200820:41x86
Hcrstco.dll6.0.6001.2233315,87218-Dec-200820:41x86
Usbd.sys6.0.6001.223335,88818-Dec-200818:45Not applicable
Usbehci.sys6.0.6001.2233339,93618-Dec-200818:45x86
Usbhub.sys6.0.6001.22333196,60818-Dec-200818:45x86
Usbohci.sys6.0.6001.2233319,45618-Dec-200818:45x86
Usbport.sys6.0.6001.22333225,79218-Dec-200818:45x86
Usbuhci.sys6.0.6001.2233323,55218-Dec-200818:45x86
All supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2233395,74418-Dec-200819:18x64
Usbhub.sys6.0.6001.22333273,92018-Dec-200819:18x64
Hccoin.dll6.0.6001.2233310,75218-Dec-200821:06x64
Hcrstco.dll6.0.6001.2233317,92018-Dec-200821:06x64
Usbd.sys6.0.6001.223337,68018-Dec-200819:18x64
Usbehci.sys6.0.6001.2233349,66418-Dec-200819:18x64
Usbhub.sys6.0.6001.22333273,92018-Dec-200819:18x64
Usbohci.sys6.0.6001.2233324,06418-Dec-200819:18x64
Usbport.sys6.0.6001.22333259,07218-Dec-200819:18x64
Usbuhci.sys6.0.6001.2233329,18418-Dec-200819:18x64
All supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.22333208,38418-Dec-200819:05IA-64
Usbhub.sys6.0.6001.22333863,74418-Dec-200819:06IA-64
Hccoin.dll6.0.6001.2233322,52818-Dec-200820:49IA-64
Hcrstco.dll6.0.6001.2233324,57618-Dec-200820:49IA-64
Usbd.sys6.0.6001.2233311,64818-Dec-200819:05Not applicable
Usbehci.sys6.0.6001.22333123,39218-Dec-200819:05IA-64
Usbhub.sys6.0.6001.22333863,74418-Dec-200819:06IA-64
Usbohci.sys6.0.6001.2233358,88018-Dec-200819:05IA-64
Usbport.sys6.0.6001.22333643,58418-Dec-200819:05IA-64
Usbuhci.sys6.0.6001.2233380,38418-Dec-200819:05IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb961317_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,367
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,421
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,423
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,425
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,422
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,429
Date (UTC)19-Dec-2008
Time (UTC)00:42
File nameX86_usb.inf_31bf3856ad364e35_6.0.6001.22333_none_cb6498a727a58d5f.manifest
File versionNot applicable
File size2,644
Date (UTC)19-Dec-2008
Time (UTC)00:43
File nameX86_usbport.inf_31bf3856ad364e35_6.0.6001.22333_none_be2e91241cc0db46.manifest
File versionNot applicable
File size6,734
Date (UTC)19-Dec-2008
Time (UTC)00:43

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6001.22333_none_2783342ae002fe95.manifest
File versionNot applicable
File size2,646
Date (UTC)19-Dec-2008
Time (UTC)00:45
File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6001.22333_none_1a4d2ca7d51e4c7c.manifest
File versionNot applicable
File size6,736
Date (UTC)19-Dec-2008
Time (UTC)00:45
File namePackage_for_kb961317_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,375
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,439
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,429
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,433
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,439
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,430
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,437
Date (UTC)19-Dec-2008
Time (UTC)00:42

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.0.6001.22333_none_cb663c9d27a3965b.manifest
File versionNot applicable
File size2,645
Date (UTC)19-Dec-2008
Time (UTC)00:42
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6001.22333_none_be30351a1cbee442.manifest
File versionNot applicable
File size6,735
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,425
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,426
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,429
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,434
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,426
Date (UTC)19-Dec-2008
Time (UTC)00:42
File namePackage_for_kb961317_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,433
Date (UTC)19-Dec-2008
Time (UTC)00:42

Properties

Article ID: 961317 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbsurveynew kbqfe KB961317

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