You receive a confusing error message when an application tries to access an empty removable media drive on a Windows Vista-based or Windows Server 2008-based computer

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Article ID: 961366 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • Your computer is running Windows Vista or Windows Server 2008.
  • The computer has a removable media drive, such as a Secure Digital (SD) card reader, that uses the FAT or exFAT file system.
  • No media is in the removable media drive.
  • An application tries to access files on the removable media drive.
In this scenario, you receive an error message that resembles the following:
Windows - No Disk
Exception Processing Message 0xc0000013 Parameters
<Parameters>
Instead of prompting you to insert some media, this error message contains only some confusing exception data. However, you can still dismiss the error message and continue to use your application.

Note This problem occurs in many scenarios. For example, this problem occurs when you start Notepad and then try to open a file on the removable media drive. It also occurs when you start a Microsoft Office application, such as Microsoft Word.

CAUSE

This problem occurs because an exception is not handled correctly.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.223583,600,35222-Jan-200906:12Not Applicable
Ntoskrnl.exe6.0.6001.223583,548,12822-Jan-200906:15Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.223584,692,44822-Jan-200907:31x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.223589,492,96022-Jan-200905:17IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File namePackage_1_for_kb961366~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,777
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_2_for_kb961366~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,944
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_3_for_kb961366~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_4_for_kb961366~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File nameX86_68031837fa9ca355c06f94b1a3741764_31bf3856ad364e35_6.0.6001.22358_none_0cc275dcfb3feac5.manifest
File versionNot Applicable
File size697
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22358_none_6c8bf4ebcd6202ed.manifest
File versionNot Applicable
File size17,806
Date (UTC)22-Jan-2009
Time (UTC)07:14
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameAmd64_07fe6b48bab50774a92dbdbe9ae1ccd0_31bf3856ad364e35_6.0.6001.22358_none_0b6e2a08f163712d.manifest
File versionNot Applicable
File size701
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22358_none_c8aa906f85bf7423.manifest
File versionNot Applicable
File size16,512
Date (UTC)22-Jan-2009
Time (UTC)09:38
PlatformNot Applicable
File namePackage_1_for_kb961366~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_2_for_kb961366~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,956
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_3_for_kb961366~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_4_for_kb961366~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_ec05eb998c0021c660d0c8d1a28fbdb2_31bf3856ad364e35_6.0.6001.22358_none_91e3118fcdbd6b0c.manifest
File versionNot Applicable
File size699
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22358_none_6c8d98e1cd600be9.manifest
File versionNot Applicable
File size16,819
Date (UTC)22-Jan-2009
Time (UTC)05:30
PlatformNot Applicable
File namePackage_1_for_kb961366~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,782
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_2_for_kb961366~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_3_for_kb961366~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,787
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable
File namePackage_for_kb961366_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)22-Jan-2009
Time (UTC)19:28
PlatformNot Applicable

Properties

Article ID: 961366 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB961366

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