Users cannot use Outlook Web Access for Exchange Server 2007 to open an address book

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Article ID: 961443 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Exchange Server 2007 environment, after you migrate e-mail messages from an Exchange server to a hosted enterprise messaging solution environment, users may find that the addresses of internal recipients in the original messages are converted to SMTP one-off addresses. When these messages are opened, the one-off addresses are resolved to internal recipients.

However, if the msExchQueryBaseDN attribute of a user is set to the distinguished name (also known as DN) ) of an address list, and the user accesses the e-mail messages by using Microsoft Office Outlook Web Access, the SMTP one-off addresses of internal users cannot be resolved, and these address remain as one-off addresses in the messages.

CAUSE

During the process to resolve the address, the DSAccess component is involved. However, the DSAccess component does not support an address list as the base query DN.

RESOLUTION

To resolve this problem, install Update Rollup 8 for Exchange Server 2007 Service Pack 1.

For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

In an Exchange Server 2007 environment, virtual organizations can be specified either by OU or by Address List by using the msExchQueryBaseDN attribute on the user object. For more information, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/exchange/bb936719.aspx

Properties

Article ID: 961443 - Last Review: May 19, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbhotfixrollup kbexpertiseadvanced kbqfe KB961443

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