Article ID: 961502 - Last Review: October 8, 2011 - Revision: 3.0

A replica may be listed as inconsistent after you install System Center Data Protection Manager 2007 Service Pack 1 on a computer that is running an x64-based version of Windows Server 2003

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SYMPTOMS

After you install Microsoft System Center Data Protection Manager Service Pack 1 on a computer that is running an x64-based version of Windows Server 2003, a replica may be listed as inconsistent. Additionally, if you open the Data Protection Manager 2007 Administrator Console, you may see the following message:

Affected area: C:
Occurred since: 1/07/2008 4:13:00 PM
Description: The replica of Volume C:\ on servername.domainname.com is inconsistent with the protected data source. All protection activities for data source will fail until the replica is synchronized with consistency check. You can recover data from existing recovery points, but new recovery points cannot be created until the replica is consistent (ID 3106)

Changes for Volume C:\ on servername.domainname.com cannot be applied to \\?\Volume{b071dcc8-8a9e-11dd-901d-806e6f6e6963}\WINDOWS\Debug\UserMode\ChkAcc.bak\.
(ID 112 Details: The filename, directory name, or volume label syntax is incorrect (0x8007007B))

Recommended action: Synchronize with consistency check.
Run a synchronization job with consistency check...
Resolution: To dismiss the alert, click below
Inactivate alert

If you run a consistency check, the protection status is listed as OK. However, when the next synchronization job runs, the protection status changes to Replica is inconsistent.

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CAUSE

This issue occurs because some files rename scenarios that affect only computers that are running x64-based versions of Windows Server 2003.

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RESOLUTION

To resolve this problem, install the System Center Data Protection Manager 2007 update from the Microsoft Download Center:

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Download the System Center Data Protection Manager 2007 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=db72c374-4e4c-455c-a5e0-49110baa33e7)

Note This update applies only to x64-based versions of Windows Server 2003 with System Center Data Protection Manager 2007 Service Pack 1 (SP1) installed.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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File name	File version	File size	Date	Time	Platform
Dpmra.exe	2.0.8811.0	3,506,056	09-Jan-2009	15:34	x64
Dsmfs.dll	2.0.8811.0	398,216	09-Jan-2009	15:34	x64

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Installation Instructions

To install this update, follow these steps:

Install the update on the server that is running System Center Data Protection Manager 2007 SP1. To do this, run the DataProtectionManager2007-KB961502(x64).exe file on the server.

Note You do not have to restart the server after you install the update.
In the Data Protection Manager Administrator Console, update the protection agents on the protected computers. To do this, take one of the following actions:
1. Update the protection agents from the Data Protection Manager Administrator Console. To do this, follow these steps:
  1. Open the Data Protection Manager Administrator Console.
  2. Click the Management tab, and then click the Agents tab.
  3. On the Protected Computer list, select a computer, and then click Update on the Action pane.
  4. Click Yes, and then click Update Agents.
  5. In the Enter Credentials and Reboot option dialog box, type your credentials, select the Manually restart the selected servers later option, and then click OK.
    
    Note Although the agent management UI of the System Center Data Protection Manager server states that you must restart the protected computer to update the agent, you do not have to take this action. (You can update the System Center Data Protection Manager UI to resolve this conflict.)
2. Update the protection agents on the protected computers. To do this, follow these steps:
  1. Obtain the appropriate update protection agent package from the following directory on the Data Protection Manager 2007 server:
    Data Protection Manager installation location\DPM\Agents\RA\2.0.8811.0
    The update protection agent package files are as follows:
    - For x86-based systems
      I386\ Language ID \DPMAgentInstaller_KB961502.exe
    - For x64-based systems
      Amd64\ Language ID \DPMAgentInstaller_KB961502_AMD64.exe
  2. Run the appropriate update protection agent package on each protected computer.
  3. On the Data Protection Manager 2007 server, open the Data Protection Manager Administrator Console.
  4. Click the Management tab, and then click the Agents tab.
  5. Select the protected computers, and then verify that the agent version is listed as 2.0.8811.0.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

When you try to install or uninstall this update on a Windows Server 2003-based computer, you may receive the following error message:

Error 1718. File was rejected by digital signature policy

If you receive this error message, before you install the update that is mentioned in this article, click the following article number to resolve the error:

925336 (http://support.microsoft.com/kb/925336/ ) FIX: Error message when you try to install a large Windows Installer package or a large Windows Installer patch package in Windows Server 2003 or in Windows XP: "Error 1718. File was rejected by digital signature policy"

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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