Some journal messages are stuck in the Submission queue in Exchange Server 2007

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Article ID: 961524 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. In a Microsoft Exchange Server 2007 Service Pack 1 environment, you specify a backup e-mail address to which the journal reports are sent if the original journaling mailbox is unavailable. To do this, you use the following command:
set-transportconfig -JournalReportNdrTo <SMTP address of external contact>
Note This e-mail address may be an external contact.

In this scenario, some journal messages are stuck in the Submission queue.

Note You can check for this issue by using Queue Viewer in the Toolbox node of the Exchange 2007 Management Console.

CAUSE

For journal messages, if the JournalReportNdrTo parameter is set, a non-delivery report (NDR) message that attaches the journal reports should be sent to the e-mail address that is specified. However, Exchange Server 2007 SP1 introduced a flag for journal messages to force them to be delivered. When the journal messages cannot be delivered for some reason, the journal messages are stuck in the queue forever because the journal messages cannot be delivered.

RESOLUTION

To resolve this problem, install Update Rollup 8 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 8 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 8 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Set-TransportConfig command, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb124151.aspx
For more information about the journaling feature, visit the following Microsoft Web site:
http://technet.microsoft.com/es-es/library/bb738122.aspx#JournalReports

Properties

Article ID: 961524 - Last Review: May 19, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbhotfixes kbexpertiseadvanced kbqfe kbfix KB961524

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