Article ID: 961531 - Last Review: July 17, 2009 - Revision: 3.2

Original Xbox support offerings per region

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SUMMARY

This article describes whether Online or Phone Support is the method available in your country to initiate a Service Request for your Original Xbox console.

Please locate your country within the following regions in the tables below to find out how to initiate a Service Request for your console:
  • America (including Latin America
  • Europe
  • Asia
  • Australia and New Zealand

MORE INFORMATION

Original Xbox Launched Countries

America (including Latin America)

Collapse this tableExpand this table
Service Request availabilityPhone (assisted support)Online (self-help support)
North America
United States Not availablehttp://support.xbox.com/support/en/us/xbox/default.aspx (http://support.xbox.com/support/en/us/xbox/default.aspx)
Canada Not availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Puerto RicoNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Channel Islands Not availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
US TerritoriesNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Central and South America
MexicoNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Colombia 01-800-912-1830Not available

Europe

Collapse this tableExpand this table
Service Request availabilityPhone (assisted support)Online (self-help support)
AustriaNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Belgium Not availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
DenmarkNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
FinlandNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
FranceNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
GermanyNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Ireland Not availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
ItalyNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
The NetherlandsNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
NorwayNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
PortugalNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
SpainNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
SwedenNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
SwitzerlandNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
United KingdomNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
N. IrelandNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)

Asia

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Service Request availabilityPhone (assisted support)Online (self-help support)
Hong Kong800-96-4215Not available
JapanNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
Singapore 800-448-1330 Not available
South Korea00368-440-0090Not available
Taiwan 00801-44-4231Not available

Australia and New Zealand

Collapse this tableExpand this table
Service Request availabilityPhone (assisted support)Online (self-help support)
AustraliaNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)
New ZealandNot availablehttp://www.xbox.com/support (http://www.xbox.com/support/)


APPLIES TO
  • Microsoft Xbox
  • Microsoft Xbox Live
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