You may be not able to use a VPN connection again on a computer that is running Windows Server 2008 or Windows Vista if you log off the computer without disconnecting the VPN connection

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Article ID: 961707 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. On a computer that is running Windows Server 2008 or Windows Vista, you use Connection Manager to create a VPN connection to a Routing and Remote Access Service server. The VPN connection is created successfully. Then, you log off the computer without disconnecting the VPN connection. In this scenario, when you log on to the system again and open the Network Connections window of Connection Manager, you may find that the status for the VPN connection shows "Disconnecting…." Therefore, you may be not able to use this VPN connection again without restarting the computer.

Notes
  • If you check the VPN connection in the Routing and Remote Access console on the server side, you notice that the connection is disconnected.
  • You can still manually create a VPN connection to the Routing and Remote Access server without using Connection Manager.
  • To use the VPN connection in Connection Manager again, you must restart the computer.

CAUSE

This problem occurs because of an error in Connection Manager. When the user logs off the computer, the Connection Manager Monitor receives a notification. If there are connections that were created by Connection Manager that are still active, the Connection Manager Monitor starts a disconnect operation on all such connections. If the user logoff process causes the Connection Manager Monitor to exit while the Connection Manager Monitor is still disconnecting these connections, the connections are left in an inconsistent state.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxxWindows RTM LDR
    6.0.6001.22xxxWindows Server 2008 SP1 and Windows Vista SP1SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST (.manifest) files and MUM (.mum) files that are installed for each environment are listed separately. MUM and MANIFEST files and their associated security catalog (.cat) files are critical to maintaining the state of the updated component. The security catalog files are signed with a Microsoft digital signature. The attributes of these files are not listed.
All supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cmcfg32.dll7.2.6000.2100631,23209-Feb-200904:13x86
Cmdl32.exe7.2.6000.2100672,19209-Feb-200902:16x86
Cmlua.dll7.2.6000.2100632,25609-Feb-200904:13x86
Cmmigr.dll7.2.6000.2100655,80809-Feb-200904:13x86
Cmmon32.exe7.2.6000.2100649,15209-Feb-200902:16x86
Cmpbk32.dll7.2.6000.2100625,60009-Feb-200904:13x86
Cmstp.exe7.2.6000.2100683,96809-Feb-200902:16x86
Cmstplua.dll7.2.6000.2100614,33609-Feb-200904:13x86
Cmutil.dll7.2.6000.2100647,61609-Feb-200904:13x86
Cmcfg32.dll7.2.6001.2237231,23209-Feb-200905:17x86
Cmdl32.exe7.2.6001.2237272,70409-Feb-200905:17x86
Cmlua.dll7.2.6001.2237232,76809-Feb-200905:17x86
Cmmigr.dll7.2.6001.2237256,32009-Feb-200905:17x86
Cmmon32.exe7.2.6001.2237249,15209-Feb-200905:17x86
Cmpbk32.dll7.2.6001.2237226,11209-Feb-200905:17x86
Cmstp.exe7.2.6001.2237284,99209-Feb-200905:17x86
Cmstplua.dll7.2.6001.2237214,33609-Feb-200905:17x86
Cmutil.dll7.2.6001.2237247,61609-Feb-200905:17x86
All supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cmcfg32.dll7.2.6000.2100631,23209-Feb-200904:28x64
Cmdl32.exe7.2.6000.2100680,38409-Feb-200902:35x64
Cmlua.dll7.2.6000.2100637,88809-Feb-200904:28x64
Cmmigr.dll7.2.6000.2100661,44009-Feb-200904:28x64
Cmmon32.exe7.2.6000.2100651,71209-Feb-200902:35x64
Cmpbk32.dll7.2.6000.2100628,16009-Feb-200904:28x64
Cmstp.exe7.2.6000.2100691,13609-Feb-200902:35x64
Cmstplua.dll7.2.6000.2100616,89609-Feb-200904:28x64
Cmutil.dll7.2.6000.2100658,36809-Feb-200904:28x64
Cmcfg32.dll7.2.6001.2237231,74409-Feb-200906:15x64
Cmdl32.exe7.2.6001.2237280,38409-Feb-200906:13x64
Cmlua.dll7.2.6001.2237237,88809-Feb-200906:15x64
Cmmigr.dll7.2.6001.2237261,95209-Feb-200906:15x64
Cmmon32.exe7.2.6001.2237252,22409-Feb-200906:13x64
Cmpbk32.dll7.2.6001.2237228,16009-Feb-200906:15x64
Cmstp.exe7.2.6001.2237291,64809-Feb-200906:13x64
Cmstplua.dll7.2.6001.2237216,89609-Feb-200906:15x64
Cmutil.dll7.2.6001.2237258,88009-Feb-200906:15x64
All supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cmcfg32.dll7.2.6001.2237267,58409-Feb-200904:33IA-64
Cmdl32.exe7.2.6001.22372190,46409-Feb-200904:32IA-64
Cmlua.dll7.2.6001.2237273,72809-Feb-200904:33IA-64
Cmmigr.dll7.2.6001.22372136,19209-Feb-200904:33IA-64
Cmmon32.exe7.2.6001.22372109,05609-Feb-200904:32IA-64
Cmpbk32.dll7.2.6001.2237270,65609-Feb-200904:33IA-64
Cmstp.exe7.2.6001.22372174,08009-Feb-200904:32IA-64
Cmstplua.dll7.2.6001.2237234,30409-Feb-200904:33IA-64
Cmutil.dll7.2.6001.22372119,80809-Feb-200904:33IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Connection Manager, visit the following Microsoft Web sites:
http://msdn.microsoft.com/en-us/library/ms912128.aspx
http://technet.microsoft.com/en-us/library/cc739464.aspx

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb961707_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size18,940
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size16,785
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,715
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size18,411
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,424
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size18,904
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,432
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File nameX86_microsoft-windows-rasconnectionmanager_31bf3856ad364e35_6.0.6000.21006_none_5dc97b407c776162.manifest
File versionNot applicable
File size34,674
Date (UTC)09-Feb-2009
Time (UTC)04:52
PlatformNot applicable
File nameX86_microsoft-windows-rasconnectionmanager_31bf3856ad364e35_6.0.6001.22372_none_5f60312879da1d4c.manifest
File versionNot applicable
File size35,025
Date (UTC)09-Feb-2009
Time (UTC)05:42
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-rasconnectionmanager_31bf3856ad364e35_6.0.6000.21006_none_b9e816c434d4d298.manifest
File versionNot applicable
File size34,728
Date (UTC)09-Feb-2009
Time (UTC)05:02
PlatformNot applicable
File nameAmd64_microsoft-windows-rasconnectionmanager_31bf3856ad364e35_6.0.6001.22372_none_bb7eccac32378e82.manifest
File versionNot applicable
File size35,081
Date (UTC)09-Feb-2009
Time (UTC)07:43
PlatformNot applicable
File namePackage_for_kb961707_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size19,090
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size16,935
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,725
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size18,557
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,432
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size19,054
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,440
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_microsoft-windows-rasconnectionmanager_31bf3856ad364e35_6.0.6001.22372_none_5f61d51e79d82648.manifest
File versionNot applicable
File size35,052
Date (UTC)09-Feb-2009
Time (UTC)05:19
PlatformNot applicable
File namePackage_for_kb961707_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size4,386
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,427
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size4,880
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable
File namePackage_for_kb961707_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,435
Date (UTC)09-Feb-2009
Time (UTC)18:49
PlatformNot applicable

Properties

Article ID: 961707 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB961707

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