ActiveSync-enabled users of Exchange Server 2003 receive redundant reminders for recurring appointments when they access their mailboxes through Outlook clients

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Article ID: 961757 - View products that this article applies to.
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SYMPTOMS

When Microsoft Exchange Server 2003 users who have ActiveSync enabled access their mailboxes through a Microsoft Office Outlook client, they receive "overdue" reminders for recurring appointments even though they have already dismissed these reminders.

Notes
  • Users receive these "overdue" reminders for recurring meetings that are scheduled for the day that the reminders are received. These reminders indicate "x days overdue" or "xx hours overdue."
  • The user receives an "overdue" reminder for the latest occurrence of the recurring meeting.
  • If you dismissed the latest occurrence of the recurring meeting, this does not affect the problem.

CAUSE

This issue occurs because the information about the next scheduled delivery of a reminder for a recurring meeting may be lost during calendar synchronization between a Windows Mobile device and Exchange Server 2003.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Exchange Server 2003 Service Pack 2 installed on the server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
  • The Microsoft Exchange System Attendant service
  • The Microsoft Search service
  • The Internet Information Services (IIS) Admin Service and all dependent services

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTime
Cdo.dll6.5.7655.3724,99204-Apr-200901:43
Cdoex.dll6.5.7655.33,971,58404-Apr-200907:16
Davex.dll6.5.7655.31,135,61604-Apr-200907:12
Excdo.dll6.5.7655.33,657,21604-Apr-200907:16
Exoledb.dll6.5.7655.32,621,44003-Apr-200916:12
Exosal.dll6.5.7655.370,14404-Apr-200906:58
Lsmexhc.dll6.5.7655.3143,87204-Apr-200901:46
Madfb.dll6.5.7655.3526,33604-Apr-200907:16
Mdbmsg.dll6.5.7655.33,384,83204-Apr-200902:19
Rtdsmcal.dll6.5.7655.340,96004-Apr-200902:08
Store.exe6.5.7655.35,267,96804-Apr-200907:00

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 961757 - Last Review: April 23, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbexchstore kbexchmobility kbexpertiseadvanced kbhotfixserver kbqfe kbautohotfix kbsurveynew KB961757

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