Lotus Notes links are not clickable in Outlook 2007 or in Word 2007

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Article ID: 961812 - View products that this article applies to.
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SYMPTOMS

Symptom 1

In Microsoft Office Outlook 2007, when you try to paste a Lotus Notes link into the body of a new e-mail message, the Lotus Notes link is not clickable. This is true if you use the "Copy as Doc Link" command in Lotus Notes to copy the link.

Symptom 2

You receive an e-mail message from an Outlook 2003 user. The message contains a Lotus Notes link. When you open the message in Outlook 2007, the Lotus Notes link is not clickable.

Note Symptoms 1 and 2 do not occur in Microsoft Office Outlook 2003.

Symptom 3

When you try to paste a Lotus Notes link into a Microsoft Office Word 2007 document, the Lotus Notes link is not clickable.

RESOLUTION

Note This resolution fixes only the problem that occurs when you perform one of the following operations:
  • You paste a Lotus Notes link into new Rich Text messages in Outlook 2007.
  • In Outlook 2007, you try to open a Lotus Notes link that you received in an Outlook 2003 Rich Text message.
  • You paste a Lotus Notes link into a Word 2007 document.
This resolution does not fix the problems that occur when you paste the Lotus Notes link into HTML messages and into plain text messages.

Follow steps 1 and 2 to make Lotus Notes links clickable in new Rich Text messages in Outlook 2007 and in Word 2007 documents. In other words, to fix the problems in Symptoms 1 and 3, follow these steps:
  1. Install the hotfix package that was released on December 16, 2008.

    For more information about the hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
    959645 Description of the Word 2007 hotfix package (Word.msp, Wordconv.msp): December 16, 2008
  2. Enable the "Allow in-place activation of embedded OLE Objects" Group Policy setting by using one of the following methods:
    • Use the Outlook template (Outlk12.adm).
    • Manually modify the registry.
    • Use the Exchange security form that is published to a Microsoft Exchange Server public folder.
To fix the problem that is described in symptom 2, after you perform steps 1 and 2, double-click the message to open it in a new window. Then, double-click the Lotus Notes link. This allows you to use Outlook 2007 to open a Lotus Notes link that is contained in an Outlook 2003 Rich Text message.

Note If you view the received Outlook 2003 Rich Text message in the reading pane of Outlook 2007, the Lotus Notes link is still not clickable even after you follow these steps.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
You can enable the "Allow in-place activation of embedded OLE Objects" Group Policy setting by modifying the registry. To do this, follow these steps:
  1. Start Registry Editor.
    • In Windows Vista, click Start
      Collapse this imageExpand this image
      the Start button
      , type regedit in the Start Search box, and then press ENTER.

      Collapse this imageExpand this image
      User Account Control
      If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
    • In Windows XP, click Start, click Run, type regedit, and then click OK.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\Security
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type one of the following value names, and then press ENTER:
    • AllowInPlaceOLEActivation
    • AdminSecurityMode
  5. Right-click AllowInPlaceOLEActivation, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Right-click the
    AdminSecurityMode
    , and then click Modify.
  8. In the Value data box, type 3, and then click OK.

    Note If you set the AdminSecurityMode value to 3, Outlook will use only the group policy settings that are configured in the registry for attachment and add-in security. In this case, Outlook does not use the settings on the security form that is published to an Exchange public folder.
  9. On the File menu, click Exit to exit Registry Editor.
If you are using the Exchange security form to manage Outlook security, you can configure the "Allow in-place activation of embedded OLE Objects" setting in combination with settings on the security form. For more information, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc179156.aspx

REFERENCES

For more information about e-mail security settings in Outlook 2007, click the following article number to view the article in the Microsoft Knowledge Base:
926512 Information for administrators about e-mail security settings in Outlook 2007
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 961812 - Last Review: February 12, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Word 2007
Keywords: 
kbexpertiseinter kbqfe KB961812

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