Message box text may not wrap, and you cannot see some text on Windows Server 2008-based and Windows Vista SP1-based systems that have a small display area

Article translations Article translations
Article ID: 961937 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You are running an application in Windows Server 2008 or in Windows Vista Service Pack 1 (SP1).
  • The screen size is small. For example, to run this application, assume that you have connected by using a remote desktop connection to a Windows Server 2008 terminal server from a handheld device. In this case, the screen resolution of the terminal server session is 240 X 320.
In this scenario, message box text that is displayed by the application does not wrap as expected. You cannot see some contents of the message box because they are out of the screen range.

CAUSE

Windows Server 2008 and Windows Vista SP1 systems define a fixed initial width for the message boxes to be consistent with other dialog boxes. However, these systems do not check whether the initial width is wider than the screen size. On a small-width screen, message box text may be unreadable.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information note
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
User32.dll6.0.6001.22369627,71205-Feb-200905:41x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
User32.dll6.0.6001.223691,565,18405-Feb-200904:42IA-64Not Applicable
User32.dll6.0.6001.22369648,19205-Feb-200905:40x86WOW

For all supported x64-based versions of Windows Server 2008 and Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
User32.dll6.0.6001.22369820,22405-Feb-200906:15x64Not Applicable
User32.dll6.0.6001.22369648,19205-Feb-200905:40x86WOW

WORKAROUND

To work around this problem, customize the dialog box width based on the screen size in the application.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb961937_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36705-Feb-200913:24Not Applicable
Package_for_kb961937_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43105-Feb-200913:24Not Applicable
Package_for_kb961937_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42105-Feb-200913:24Not Applicable
Package_for_kb961937_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42305-Feb-200913:24Not Applicable
Package_for_kb961937_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42505-Feb-200913:24Not Applicable
Package_for_kb961937_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43105-Feb-200913:24Not Applicable
Package_for_kb961937_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42205-Feb-200913:24Not Applicable
Package_for_kb961937_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42905-Feb-200913:24Not Applicable
X86_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_cd8a2fea86a2a4ff.manifestNot Applicable6,98105-Feb-200906:12Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_cd8bd3e086a0adfb.manifestNot Applicable6,99605-Feb-200905:07Not Applicable
Package_for_kb961937_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42505-Feb-200913:24Not Applicable
Package_for_kb961937_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42605-Feb-200913:24Not Applicable
Package_for_kb961937_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42905-Feb-200913:24Not Applicable
Package_for_kb961937_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43405-Feb-200913:24Not Applicable
Package_for_kb961937_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42605-Feb-200913:24Not Applicable
Package_for_kb961937_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43305-Feb-200913:24Not Applicable
Wow64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_33fd75c07360d830.manifestNot Applicable7,57505-Feb-200905:50Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_29a8cb6e3f001635.manifestNot Applicable7,01205-Feb-200906:48Not Applicable
Package_for_kb961937_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37505-Feb-200913:24Not Applicable
Package_for_kb961937_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43905-Feb-200913:24Not Applicable
Package_for_kb961937_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42905-Feb-200913:24Not Applicable
Package_for_kb961937_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43105-Feb-200913:24Not Applicable
Package_for_kb961937_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43305-Feb-200913:24Not Applicable
Package_for_kb961937_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43905-Feb-200913:24Not Applicable
Package_for_kb961937_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43005-Feb-200913:24Not Applicable
Package_for_kb961937_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43705-Feb-200913:24Not Applicable
Wow64_microsoft-windows-user32_31bf3856ad364e35_6.0.6001.22369_none_33fd75c07360d830.manifestNot Applicable7,57505-Feb-200905:50Not Applicable


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 961937 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB961937

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com