Article ID: 961941 - View products that this article applies to.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
You receive the following error when installing Expression Web through Expression Studio setup:
"Expression Studio\Setup can not find required setup controller file. Either there was network error, an error reading from CD, DVD, or other installation media or the package you downloaded."
This occurs if you have Firefox set as your default web browser.
The Expression Studio install screen is a HTML page which is handled incorrectly by
Firefox. The cause for this issue is that the setup.exe file is saved to the
desktop by Firefox instead of running the setup.exe file from the media. Since it
can't locate the other files required to install Expression Web the error is
To resolve this issue install through the Internet Explorer interface using one of the following methods:
Default browser workaround
1. Open Internet Explorer.
2. Go to Tools | Internet Options.
3. Select the Programs tab.
4. On the Programs tab there is a Make Default button.
5. Run the setup again using Internet Explorer.
Browse out to the file method
1. Click Start | Run Type explorer and click OK.
2. Right click on the Expression Studio icon that corresponds to the CD/DVD ROM and
3. Open the Web folder.
4. Execute the setup.exe file. At this point the normal install process will
Use Open With to specify Internet Explorer
1. Right-click on the CD drive in Computer, click Open
2. Double-click the HTML folder, right-click on the file Main, point to Open With,
double-click Internet Explorer.
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
Contact us for more help
Connect with Answer Desk for expert help.