Article ID: 961943 - View products that this article applies to.
When you try to install the Microsoft Office Communications Server Web components, you receive the following error message:
Additionally, the following events are logged in the Application log:
Error 0x8007003 (The system cannot find the path specified) binding to IIS metabase path IIS://localhost/W3SVC/1. Make sure the web site exists.
Event ID: 10005
Event ID: 11708
This problem occurs when the default Web site is missing in Internet Information Services (IIS).
To resolve this problem, you must re-create the default Web site and then reset the identity to 1. To do this, follow these steps.
Step 1: Create the default Web site
Step 2: Determine the identity of the new default Web site
Step 3: Reset the identity of the new default Web site to 1
The following issue can also occur when you install the Lync 2010 Server Web Components or the Office Communications Server 2007 R2 Web Components on a Server 2008 x64 operating system. The following Event will be logged in the Server 2008 Application log:
Log Name: Application Source: MsiInstallerDate: 2/4/2010 5:04:14 PM Event ID: 11708Task Category: NoneLevel: Information Keywords: ClassicUser: CONTOSO\username Computer: ocsservewDesciption: Product: Microsoft Office Communications Server 2007 R2, Web Components Server -- Installation failed. Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11708</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2010-02-04T23:04:14.000Z" /> <EventRecordID>9885</EventRecordID> <Channel>Application</Channel> <Computer>ocsserver.contoso.com</Computer> <Security UserID="S-1-5-21-2151395779-2490139937-2159921619-1155" /> </System> <EventData> <Data>Product: Microsoft Office Communications Server 2007 R2, Web Components Server -- Installation failed.</Data> <Data>(NULL)</Data>
Windows Server 2008 does not fully support the IIS 6.0 Adsiutil.vbs utility. To perform the steps that are listed under Step 2 in the "Resolution" section, set the identity value for the IIS 7.0 Default Web Site to its recommended value. Therefore, you must use the IIS 7.0 Appcmd.exe utility. The Appcmd.exe utility is located in the %systemroot%\system32\inetsrv folder.
Note The default integer value that represents the IIS 7.0 Default website is the number 1.
Article ID: 961943 - Last Review: October 28, 2010 - Revision: 2.0