"Error 0x8007003" when you try to install the Lync Server 2010 or Communications Server Web components

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Article ID: 961943 - View products that this article applies to.
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SYMPTOMS

When you try to install the Microsoft Office Communications Server Web components, you receive the following error message: 
Error 0x8007003 (The system cannot find the path specified) binding to IIS metabase path IIS://localhost/W3SVC/1. Make sure the web site exists.
Additionally, the following events are logged in the Application log:
Event 1

Event ID: 10005
Source: MsiInstaller
Description: Product: Microsoft Office Communications Server 2007, Web Components Server -- Error 29028. Error 0x80070003 (The system cannot find the path specified) binding to IIS metabase path IIS://localhost/W3SVC/1. Make sure the web site exists.

Event 2

Event ID: 11708
Source: MsiInstaller
Description: Product: Microsoft Office Communications Server 2007, Web Components Server -- Installation failed.

CAUSE

This problem occurs when the default Web site is missing in Internet Information Services (IIS).

RESOLUTION

To resolve this problem, you must re-create the default Web site and then reset the identity to 1. To do this, follow these steps.

Step 1: Create the default Web site

  1. Start IIS Manager.
  2. Expand Server_Name (local computer).
  3. Right-click Web Sites, point to New, and then click Web Site.
  4. In the Web Site Creation Wizard, click Next.
  5. In the Description box, type Default Web site, and then click Next two times.
  6. In the Path box, type C:\inetpub\wwwroot, click Next two times, and then click Finish.

Step 2: Determine the identity of the new default Web site

  1. Open Windows Explorer, and then move to the following folder:
    C:\Windows\system32\inetsrv
  2. Right-click the Metabase.xml file, and then click Edit.
  3. In Notepad, locate the following text:
    Default Web site
  4. Several lines before the "Default Web site" text, locate the following text:
    Location = /LM/W3SVC/indentity
  5. Note the value of the identity.

Step 3: Reset the identity of the new default Web site to 1

  1. Start a command prompt.
  2. Move to the following folder:
    C:\inetpub\adminscripts
  3. Type the following command, and then press ENTER:
    cscript adsutil.vbs move w3svc/identity w3svc/1
    Note In this command, identity is a placeholder for the value that you noted in the "Step 2: Determine the identity of the new default Web site" section.
  4. Type the following command, and then press ENTER:
    iisreset
  5. Close the Command Prompt window.

MORE INFORMATION

The following issue can also occur when you install the Lync 2010 Server Web Components or the Office Communications Server 2007 R2 Web Components on a Server 2008 x64 operating system. The following Event will be logged in the Server 2008 Application log:

Log Name:      Application
Source:        MsiInstallerDate:          2/4/2010 5:04:14 PM
Event ID:      11708Task Category: NoneLevel:         Information
Keywords:      ClassicUser:          CONTOSO\username
Computer:      ocsservewDesciption:
Product: Microsoft Office Communications Server 2007 R2, Web Components Server -- Installation failed.
Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11708</EventID>
    <Level>4</Level>    <Task>0</Task>    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-02-04T23:04:14.000Z" />
    <EventRecordID>9885</EventRecordID>    <Channel>Application</Channel>
    <Computer>ocsserver.contoso.com</Computer>
    <Security UserID="S-1-5-21-2151395779-2490139937-2159921619-1155" />
  </System>  <EventData>
    <Data>Product: Microsoft Office Communications Server 2007 R2, Web Components Server -- Installation failed.</Data>
    <Data>(NULL)</Data>


Windows Server 2008 does not fully support the IIS 6.0 Adsiutil.vbs utility. To perform the steps that are listed under Step 2 in the "Resolution" section, set the identity value for the IIS 7.0 Default Web Site to its recommended value. Therefore, you must use the IIS 7.0 Appcmd.exe utility. The Appcmd.exe utility is located in the %systemroot%\system32\inetsrv folder.
  1. To locate the current identity value of the Server 2008 IIS 7.0 Default Web Site use the following command from a elevated command prompt.
  2. %systemroot%\system32\inetsrv\APPCMD list site "Default Web Site."
  3. If the ID value that is returned for the Default Web Site is not equal to 1 then perform steps 4, 5 and 6.
  4. To set the identity value for the “Default Web Site” to 1 use the following command from a elevated command prompt.
  5. %systemroot%\system32\inetsrv\APPCMD set site "Default Web Site" /id:1.
  6. From the same elevated command prompt use iisreset to update the changes to the Server 2008 IIS 7.0 “Default Web Site.”

Note The default integer value that represents the IIS 7.0 Default website is the number 1.

Properties

Article ID: 961943 - Last Review: October 28, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Office Communications Server 2007 Enterprise Edition
  • Microsoft Office Communications Server 2007 Standard Edition
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
Keywords: 
kbinstallation kbweb kbexpertiseadvanced kbtshoot kberrmsg kbprb kbsurveynew KB961943

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