Printer Cartridge Metric (PCM) fonts are not listed on a computer that is running a 32-bit version of Windows Vista or Windows Server 2008

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Article ID: 961980 - View products that this article applies to.
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SYMPTOMS

You have some Printer Cartridge Metric (PCM) fonts installed on a computer that is running a 32-bit version of Windows Vista or Windows Server 2008. However, when you try to use these PCM fonts in an application, they are not listed among the available fonts.

RESOLUTION

Service pack information

To resolve this problem, install the latest service pack for Windows Vista or Windows Server 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SP_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSP_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223802,033,66418-Feb-200903:31x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Additional file information for Windows Vista and Windows Server 2008

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb961980_client_1~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,36718-Feb-200919:45Not Applicable
Package_for_kb961980_client~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43118-Feb-200919:45Not Applicable
Package_for_kb961980_sc_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42118-Feb-200919:45Not Applicable
Package_for_kb961980_sc~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42318-Feb-200919:45Not Applicable
Package_for_kb961980_server_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42518-Feb-200919:45Not Applicable
Package_for_kb961980_server~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43118-Feb-200919:45Not Applicable
Package_for_kb961980_winpesrv_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42218-Feb-200919:45Not Applicable
Package_for_kb961980_winpesrv~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42918-Feb-200919:45Not Applicable
X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22380_none_b9269af1b3e54360.manifestNot Applicable6,54318-Feb-200906:21Not Applicable

Properties

Article ID: 961980 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB961980

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